Strategic SaaS Account Manager – Renewals & Growth

UpGuard; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Monthly Lifestyle subsidy

WFH set-up allowance

Learning & Development allowance

Annual leave + extra leave days

Parental Leave (18 weeks)

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking an Account Manager to focus on revenue retention and expansion within key accounts. You will manage renewals, negotiate contracts, and partner with sales, customer success, and marketing to maximize client value.

You’ll work with cross-functional teams to ensure clients see ongoing value from our CRPM platform and AI-enabled capabilities, while guiding strategic account growth and renewal strategies.

Qualifications

• Experience in SaaS renewals and revenue growth.
• Knowledge of cyber security and Third-Party Risk Management (TPRM).
• Ability to negotiate contracts and renewals.
• Strategic thinking for account growth and risk mitigation.
• Data-driven decision making and metrics.
• Collaborates with cross-functional teams to drive account success.
• Curiosity about adopting AI tools to enhance work.

Responsibilities

• Drive Renewals: own the renewal process for a portfolio of key accounts.
• Revenue Retention: safeguard existing revenue and address risks proactively.
• Revenue Expansion: identify upsell/cross-sell opportunities within accounts.
• Contract Negotiation: lead renewals and expansions with legal/finance teams.
• Market Insights: stay informed on industry trends and client needs to advise value enhancements.
• Collaboration: align with sales, customer success, and marketing on account strategies.
• Reporting & Metrics: track renewal rates and overall account health to steer strategy.

Skills

Commercial Experience

Cyber Security Knowledge

Negotiation Skills

Strategic Mindset

Data-driven

Collaboration

Curiosity about AI tools

Job description

UpGuard is seeking an Account Manager to focus on revenue retention and expansion within key accounts. You will manage renewals, negotiate contracts, and partner with sales, customer success, and marketing to maximize client value.

You’ll work with cross-functional teams to ensure clients see ongoing value from our CRPM platform and AI-enabled capabilities, while guiding strategic account growth and renewal strategies.