Account Manager: Growth & Renewals in Justice Tech

Guardify Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Guardify Inc. is seeking an energetic Account Manager to drive renewals, expansions, referrals, and cross-selling within existing accounts, helping justice ecosystems use technology to accelerate justice and healing for survivors of crime.

You will collaborate with support, onboarding, sales, product, engineering, and marketing teams to strengthen customer relationships and reduce churn while growing recurring revenue.

Qualifications

• Bachelor's degree in Business, Communications, Sales/Marketing, or related field.
• 3–5 years in account management in a technical profession.
• Experience in public sector or child advocacy preferred.
• Strong relationship-management and strategic-selling skills.
• Excellent written and verbal communication.

Responsibilities

• Engage current customers to identify upsell and expansion opportunities.
• Guide customers through pricing changes and account transitions.
• Build customer relationships and encourage referrals.
• Collaborate with Sales on handoffs and growth strategies.
• Coordinate with Marketing on referral campaigns.
• Conduct Quarterly Business Reviews and identify upgrade opportunities.
• Own accounts and proactively manage ongoing needs.
• Drive renewals and lead generation within existing accounts.

Skills

Account management

Relationship management

Strategic selling

Data-driven decisions

Communication

Team collaboration

Customer-centric

Education

Bachelor's degree in Business, Communications, Sales/Marketing, or related field

Tools

HubSpot CRM

Sales automation tools

Job description

Guardify Inc. is seeking an energetic Account Manager to drive renewals, expansions, referrals, and cross-selling within existing accounts, helping justice ecosystems use technology to accelerate justice and healing for survivors of crime.

You will collaborate with support, onboarding, sales, product, engineering, and marketing teams to strengthen customer relationships and reduce churn while growing recurring revenue.