Account Manager

Nebraska Angels; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Guardify is seeking an energetic Account Manager to help survivors of crime by driving renewals, expansions, referrals, and cross-selling within existing accounts.

The role focuses on reducing customer churn and growing revenue across the public sector, leveraging cross-functional collaboration with support, onboarding, sales, product, engineering and marketing teams. A full-time position in the United States.

Qualifications

• Experience in account management or customer success.
• Strong communication and relationship-building skills.
• Proven track record in renewals and revenue growth.

Responsibilities

• Proactively manage current customers and identify upsell opportunities.
• Guide customers through pricing changes and transitions.
• Build strong relationships to encourage referrals and advocacy.
• Collaborate with support, onboarding, sales, product, engineering and marketing.
• Conduct Quarterly Business Reviews and identify usage-based upgrades.
• Partner with Sales on handoffs and revenue-growth strategies.
• Coordinate with Marketing on referral campaigns and campaigns.
• Drive renewals, expansion, referrals, and lead generation within existing accounts.

Skills

Account management

Renewals

Upsell

Cross-sell

Churn reduction

Tools

Salesforce CRM

Job description

Account Manager

We're looking for an energetic, purpose-driven Account Manager for Guardify, helping criminal justice ecosystems use technology to accelerate justice and healing for survivors of crime. We are a mission-driven, dynamic, and rapidly expanding software company passionate about leveraging cutting-edge technology to revolutionize the public sector.

Guardify is a sustainable social enterprise that got its start working with Child Advocacy Centers to protect sensitive child forensic interview evidence. Today, Guardify provides a secure, cloud-based platform that lets justice teams manage interviews, cases, and evidence in one connected system.

Your Role

As a Quota-Carrying Account Manager (AM) at Guardify, you will be responsible for driving renewals, expansion, referrals, cross-selling, and lead generation within existing accounts. You will play an important role in reducing customer churn, increasing revenue growth, and strengthening customer relationships while collaborating with support, onboarding, sales, product, engineering, and marketing teams.

What You'll Do

• Proactively engage with current customers to understand their needs and identify upsell and expansion opportunities.
• Serve as a trusted advisor and guide customers through pricing changes and account transitions.
• Build strong customer relationships and encourage referrals and customer advocacy.
• Leverage existing customer success to generate new business through referrals and strategic partnerships.
• Own specific customer accounts and proactively manage their ongoing needs.
• Conduct Quarterly Business Reviews and identify usage-based upgrade opportunities.
• Partner with Sales on customer handoffs and revenue-growth strategies.
• Collaborate with Product and Engineering to enhance customer satisfaction and retention.
• Coordinate with Marketing on referral and upsell campaigns.
• Drive renewals, account expansion, referrals, and lead generation within existing accounts.