Growth-Focused Account Manager | Renewals & Expansions

Nebraska Angels; United States; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

Guardify is seeking an energetic Account Manager to help survivors of crime by driving renewals, expansions, referrals, and cross-selling within existing accounts.

The role focuses on reducing customer churn and growing revenue across the public sector, leveraging cross-functional collaboration with support, onboarding, sales, product, engineering and marketing teams. A full-time position in the United States.

Qualifications

• Experience in account management or customer success.
• Strong communication and relationship-building skills.
• Proven track record in renewals and revenue growth.

Responsabilités

• Proactively manage current customers and identify upsell opportunities.
• Guide customers through pricing changes and transitions.
• Build strong relationships to encourage referrals and advocacy.
• Collaborate with support, onboarding, sales, product, engineering and marketing.
• Conduct Quarterly Business Reviews and identify usage-based upgrades.
• Partner with Sales on handoffs and revenue-growth strategies.
• Coordinate with Marketing on referral campaigns and campaigns.
• Drive renewals, expansion, referrals, and lead generation within existing accounts.

Connaissances

Account management

Renewals

Upsell

Cross-sell

Churn reduction

Outils

Salesforce CRM

Description du poste

Guardify is seeking an energetic Account Manager to help survivors of crime by driving renewals, expansions, referrals, and cross-selling within existing accounts.

The role focuses on reducing customer churn and growing revenue across the public sector, leveraging cross-functional collaboration with support, onboarding, sales, product, engineering and marketing teams. A full-time position in the United States.