Account Manager (Freight Brokerage Experience Required)

Gateway Logistics, Inc.; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Uncapped commission

Full benefits

High-energy culture

No non-compete

Job summary

Gateway Logistics, Inc. in Cincinnati, OH is seeking an Account Manager with 2+ years of freight brokerage experience to grow and retain a book of shipper accounts.

You will serve as the primary contact between customers and internal operations, delivering reliable, cost-effective freight solutions. You will build relationships with logistics managers and procurement leads, coordinate with carrier sourcing and operations, and ensure on-time pickups and deliveries while maintaining service

Qualifications

• 2+ years of freight brokerage or transportation account management experience.
• Strong communication and negotiation skills with multi-account management.
• Problem-solving mindset for service disruptions.

Responsibilities

• Serve as the day-to-day contact for assigned shipper accounts from onboarding through ongoing service.
• Build and maintain relationships with key decision-makers at customer accounts.
• Understand customer needs and provide customized freight solutions.
• Coordinate with carrier sourcing/operations to secure capacity and ensure on-time pickup/delivery.
• Uphold customer service standards and carrier processes per company policy.

Skills

Freight brokerage experience

Account management

Negotiation

Communication

Job description

Account Manager | 2+ years Freight Brokerage Experience Required |

Cincinnati, OH - Full Time

Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise.

We are looking for an Account Manager who is responsible for growing and retaining their book of business of shipper accounts by delivering reliable, cost-effective freight solutions. This role acts as the primary point of contact between the customer and internal operations, ensuring service commitments are met, opportunities for growth are identified, and long‑term relationships are built on trust and consistent execution.

What We Offer

• Competitive Base Pay (depending on education and experience)
• Uncapped Commission paid monthly
• Full Benefits Medical Dental, Vision, Life, 401K Match
• High‑Energy Culture Collaborative team environment
• No Non‑Compete Weinvest in your success, not restrict your future

Who We’re Looking For

• Required: 2+years of experience in Freight Brokerageor Transportation Account Management
• Problem‑solving mindset with a bias toward fast, clear communication during service disruptions
• Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously

What You’ll Do

• Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service
• Build and maintain strong relationships with key decision‑makers at customer accounts (logistics managers, procurement, operations leads)
• Understand customer’s needs and provide customized solutions
• Coordinate with carrier sourcing/operations teams to secure capacity and ensure on‑time pickup and deliver
• Execute Customer Service standards and Carrier Process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s).

Where: On‑site role at95 Glendale Milford Rd, Cincinnati, OH 45215

When: Monday-Friday 8:00am - 5:00pm.