Account Manager - Customer Retention & Collections

Yourrnr; Muskogee (OK); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Match

Paid Vacation

Employee Assistance Program

Job summary

RNR Tire Express is hiring an Account Manager to contact customers with expired Rental Agreements and work to re-sell and educate, not just collect. The role emphasizes proactive account management and customer communication.

You will verify new customers, present agreements, handle payments, and pursue past due accounts with a professional demeanor. A valid driver license and autonomy are required, with a supportive benefits program and growth opportunities.

Qualifications

• Experience in customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Outbounds calls to delinquent customers and pursuing past due accounts with a friendly, professional demeanor.
• Navigate customer references to re-establish communication with customers.
• Occasionally handle field collections and de-installations.
• Identify opportunities to recapture past due business on customers returning merchandise.
• Maintain knowledge of company POS system and customer histories.
• Maintain clean and stocked work area.
• Other duties as assigned.

Skills

Customer service

Account management

Collections

Communication

Detail oriented

Education

High school diploma

Tools

POS software

Job description

RNR Tire Express is hiring an Account Manager to contact customers with expired Rental Agreements and work to re-sell and educate, not just collect. The role emphasizes proactive account management and customer communication.

You will verify new customers, present agreements, handle payments, and pursue past due accounts with a professional demeanor. A valid driver license and autonomy are required, with a supportive benefits program and growth opportunities.