Account Manager, Commercial Landscaping | Benefits & Growth

BrightView; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer contributions

Paid holidays

Paid time off

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, overseeing field operations and driving client satisfaction. You will pursue ancillary services, develop estimates, and deliver timely proposals while building long-term client relationships.

The role requires 3+ years in customer leadership, strong communication, and proven coaching ability, with travel to sites and collaboration with the Operations team.

Qualifications

• Associate's or Bachelor's degree in a business-related field or equivalent experience in a customer-focused service industry
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace
• Strong written and verbal communication skills
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify opportunities to sell ancillary services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relationships with clients
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews
• Support hiring, training, and coaching of field crews
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining gross margins
• Assist the Branch Manager in leadership meetings
• Maintain account documentation and notes in CRM
• Monitor accounts receivable levels
• Coordinate with Branch Administrator to keep client records current
• Perform additional duties as assigned

Skills

Leadership

Customer service

Communication

Teamwork

Education

Business-related degree or equivalent

Tools

CRM software

MS Office

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, overseeing field operations and driving client satisfaction. You will pursue ancillary services, develop estimates, and deliver timely proposals while building long-term client relationships.

The role requires 3+ years in customer leadership, strong communication, and proven coaching ability, with travel to sites and collaboration with the Operations team.