ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Paris (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing is seeking an Account Manager in Paris, Texas, responsible for contacting customers with expired Rental Agreements to renew them. This role requires sales skills and is more about education than collections.

Your duties will include contacting customers, managing accounts diligently, and handling field collections as needed. Competitive pay, commissions, and a benefits package are offered.

Qualifications

• Valid State Driver License with a clean driving history.
• Previous experience in sales or account management is essential.
• Ability to conduct field collections and manage customer accounts.

Responsibilities

• Contact customers whose Rental Agreements have expired to renew agreements.
• Demonstrate diligence and urgency in managing accounts.
• Handle field collections and maintain customer service.

Skills

Sales experience

Customer relationship management

Communication skills

Problem-solving

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

Compensation & Benefits

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements

• Valid State Driver License with a clean driving history.
• We conduct drug screen and background check.
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.