ACCOUNT MANAGER / COLLECTION SPECIALIST

RnR - Rental Concepts; Ruston (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base pay

Commissions and bonuses

Benefits package

Job summary

ZippyApp - Recruitment Marketing is seeking an Account Manager / Collection Specialist to reach out to customers with expired Rental Agreements and help renew or resolve their accounts. The role blends sales and collections with opportunities for commissions and benefits.

Responsibilities include proactive account management, possible home visits, and scheduling merchandise turn-ins when necessary. Prior sales experience in rentals or automotive sectors is highly valued.

Qualifications

• Prior experience as sales agent, rental agent, account executive, account manager or account collection is helpful.
• Experience with rent-to-own or automotive sales is beneficial.

Responsibilities

• Contact customers with expired Rental Agreements to assess needs and renewals.
• Make outreach via phone and may visit customer residences to discuss accounts or collect merchandise.
• Demonstrate diligence, urgency, impartiality in accounts management.
• Identify renewal opportunities and schedule voluntary turn-ins when appropriate.
• Handle field collections and de-installations.

Skills

Sales experience

Account management

Customer outreach

Telephone collections

Job description

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Requirements/Responsibilities

Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

We offer competitive base pay, commissions, bonuses and a complete benefits package.Requirements:Valid State Driver License with a clean driving historyWe conduct drug screen, & background checkPrior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.