ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Little Rock (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing is looking for an Account Manager in Little Rock, Arkansas. This role involves contacting customers whose Rental Agreements have expired and working to renew these contracts through customer education and sales techniques.

The successful candidate will exhibit strong sales skills and possess a valid State Driver License. The position offers competitive pay, commissions, and bonuses along with a full benefits package.

Qualifications

• Valid State Driver License with a clean driving history.
• Ability to manage customer accounts effectively.
• Experience in sales or customer service is crucial.

Responsibilities

• Contact customers with expired Rental Agreements to renew them.
• Demonstrate diligence and consistency in account management.
• Schedule merchandise returns when necessary.

Skills

Sales skills

Customer service

Communication

Collections management

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

Compensation & Benefits

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements

• Valid State Driver License with a clean driving history.
• We conduct drug screen and background check.
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.