ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Amarillo (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing is seeking an Account Manager based in Amarillo, Texas to contact customers with expired Rental Agreements and work to maintain these accounts. The role emphasizes sales over collections, focusing on educating customers and renewing agreements.

The ideal candidate will have prior experience in sales or account management, will handle various customer interactions, and will need a valid driver’s license. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• Valid State Driver License with a clean driving history.
• Experience in sales or account management is crucial.
• Willingness to undergo drug screening and background checks.

Responsibilities

• Contact customers whose Rental Agreements have expired.
• Determine customer's needs and expectations through phone calls.
• Handle field collections and de-installations.

Skills

Sales experience

Customer service

Communication skills

Telephone collection

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

Compensation & Benefits

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements

• Valid State Driver License with a clean driving history.
• We conduct drug screen and background check.
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.