ACCOUNT MANAGER / COLLECTION SPECIALIST

RnR - Rental Concepts; Jacksonville (AR); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive base pay

Commissions

Bonuses

Benefits package

Résumé du poste

RnR - Rental Concepts is seeking an Account Manager / Collection Specialist. The role focuses on re-selling Rental Agreements and educating customers, rather than just collecting, with emphasis on renewals and customer education.

Prior experience in sales, rental, or account management is helpful. The position offers competitive pay, commissions, bonuses, and a comprehensive benefits package, with requirements including a valid state driver license and a clean driving history.

Qualifications

• Experience in sales or account management preferred.
• Ability to contact customers by phone and visit when required.
• Strong attention to detail and problem solving.

Responsabilités

• Contact customers whose Rental Agreements have expired to discuss needs and non-renewal options.
• Demonstrate diligence, urgency, impartiality and consistency in accounts management.
• Contact references on accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins when bringing a Rental Agreement current is unlikely.
• Handle field collections and de-installations.

Connaissances

Sales

Account management

Collections

Phone outreach

Customer service

Description du poste

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Requirements/Responsibilities

Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

We offer competitive base pay, commissions, bonuses and a complete benefits package.Requirements:Valid State Driver License with a clean driving historyWe conduct drug screen, & background checkPrior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.