ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Jonesboro (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing is looking for an Account Manager in Jonesboro, Arkansas. The primary responsibility of this role is to contact customers whose Rental Agreements have expired, ensuring their needs are met and agreements are renewed. This position emphasizes sales over collections.

The ideal candidate will have telephone communication skills, sales experience, and a clean driving record. Competitive pay, commissions, and bonuses are part of the offer.

Qualifications

• Prior experience as a sales agent, rental agent, or account manager.
• Ability to communicate effectively over the phone and in person.
• Demonstrated diligence and urgency in account management.

Responsibilities

• Contact customers to renew Rental Agreements.
• Demonstrate urgency and consistency in managing accounts.
• Handle field collections and merchandise de-installations.

Skills

Sales experience

Telephone communication skills

Account management

Problem-solving skills

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales role than a collection job. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Requirements/Responsibilities

• Contact customers whose Rental Agreements have expired for non‑renewal and determine the customer’s needs, expectations, or problems. This is usually done by phone but may require visiting the customer’s residence to discuss the account or pick up merchandise as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de‑installations.
• Hold a valid State Driver License with a clean driving history.
• Pass a drug screen and background check.
• Have prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent‑to‑own, or automotive sales.

We offer competitive base pay, commissions, bonuses, and a complete benefits package.