ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Hot Springs (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Commissions and bonuses

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing is looking for an Account Manager based in Hot Springs, Arkansas, responsible for renewing expired Rental Agreements and educating customers. This role blends sales with customer service, ensuring customer satisfaction and account retention.

The ideal candidate should possess previous sales experience and excellent communication skills. A valid driver’s license and the ability to pass background checks are essential for this position. Attractive pay and benefits are offered.

Qualifications

• Prior experience in sales, account management, or a related field is mandatory.
• Must have a valid State Driver License with a clean driving history.
• Ability to pass a drug screen and background check is required.

Responsibilities

• Contact customers to renew expired Rental Agreements.
• Demonstrate diligence and urgency in account management.
• Schedule collections and manage field visits as necessary.

Skills

Sales experience

Customer service

Communication skills

Diligence

Ability to handle collections

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales role than a collection job. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Requirements/Responsibilities

• Contact customers whose Rental Agreements have expired for non‑renewal and determine the customer’s needs, expectations, or problems. This is usually done by phone but may require visiting the customer’s residence to discuss the account or pick up merchandise as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de‑installations.
• Hold a valid State Driver License with a clean driving history.
• Pass a drug screen and background check.
• Have prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent‑to‑own, or automotive sales.

We offer competitive base pay, commissions, bonuses, and a complete benefits package.