ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Van Buren (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing seeks an Account Manager / Collection Specialist to renew expired Rental Agreements and re-sell services, educating customers throughout the process.

The role emphasizes sales engagement, proactive outreach, and collaborative problem-solving to maintain and grow accounts. Strong communication and persistence are essential for success in this position.

Qualifications

• Experience in sales and account management is helpful.
• Strong communication and negotiation skills.
• Ability to work via phone and in-person visits when required.

Responsibilities

• Contact customers with expired Rental Agreements to explore renewal opportunities.
• Demonstrate diligence and consistency in accounts management and follow-up.
• Reach out to references for accounts that don’t return calls.
• Mail letters as per the company mail program.
• Identify opportunities to renew or re-sell rental agreements.
• Coordinate voluntary merchandise turn-ins when appropriate.
• Handle field collections and de-installations as needed.

Skills

Sales experience

Account management

Phone collection

Customer service

Tools

CRM software

Job description

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Requirements/Responsibilities

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements

• Valid State Driver License with a clean driving history
• We conduct drug screen, & background check
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.