Account Manager – Coffee, Breakroom & Workplace Supplies

Canteen North America; Parsippany-Troy Hills (NJ); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Job summary

Canteen North America is seeking a customer-focused Account Manager to oversee a portfolio of workplace supply and business services accounts. You will be the primary relationship manager, driving retention, revenue growth, and service excellence through collaboration with sales, operations, procurement, and service teams.

The role emphasizes proactive relationship-building, solution delivery, and cross-functional teamwork to ensure best-in-class support for clients and successful product

Qualifications

• Bachelor's degree preferred or equivalent combination of education and relevant experience.
• Experience in Account Management, Client Success, Business Development, Outside Sales, or Customer Relationship Management.
• Strong communication, presentation, and relationship-building skills.
• Proficiency with Microsoft Office and CRM platforms.
• Ability and willingness to travel regularly to customer locations throughout New York.

Responsibilities

• Serve as the primary point of contact for assigned clients, building long-term relationships and ensuring customer satisfaction.
• Develop expertise in Corporate Essentials' product offerings, including workplace essentials, breakroom supplies, coffee and beverage programs, facility supplies, janitorial products, PPE, and related solutions.
• Identify opportunities to grow existing accounts through product expansion, program enhancements, and consultative selling.
• Conduct regular client visits, business reviews, and account audits to strengthen relationships and ensure service excellence.
• Coordinate with internal teams to resolve issues, improve service delivery, and provide timely solutions to customer needs.
• Support customer retention initiatives by delivering a high level of responsiveness, communication, and account management.
• Analyze account performance, purchasing trends, and customer feedback to identify opportunities for growth and improvement.
• Assist with onboarding new accounts, product rollouts, and customer implementations.
• Maintain accurate customer records and communicate account activity effectively across departments.

Education

Bachelor's degree preferred or equivalent

Tools

Microsoft Office

CRM platforms

Job description

Canteen North America is seeking a customer-focused Account Manager to oversee a portfolio of workplace supply and business services accounts. You will be the primary relationship manager, driving retention, revenue growth, and service excellence through collaboration with sales, operations, procurement, and service teams.

The role emphasizes proactive relationship-building, solution delivery, and cross-functional teamwork to ensure best-in-class support for clients and successful product