Account Manager

3 Little Birds Interactive; West Hollywood (CA); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Commission plan on managed accounts

Opportunity for growth

Job summary

A dynamic marketing firm in California is seeking an experienced Account Manager to enhance client relationships and drive online marketing efficiencies. This role involves targeting new clients, consulting with existing ones, and delivering strategic solutions to boost revenue. The ideal candidate has at least a year of experience in sales or marketing, strong negotiation and analytical skills, and proficiency in tools like Hitpath and Salesforce. A Bachelor’s degree in a related field is preferred but not required.

Qualifications

• 1+ year of experience in support, sales, or marketing, preferably online.
• Confident demeanor and comfort with client interactions.
• Detail-oriented and able to manage multiple tasks.
• Confident demeanor and high comfort level interacting with all personality types.
• Be able to demonstrate effective communication and negotiation skills.
• Detail-oriented and highly organized with ability to handle multiple tasks simultaneously and meet deadlines.
• Strong analytical skills; desire to learn and ability to adapt to change.
• Proficiency working within Hitpath and Salesforce a plus.

Responsibilities

• Support affiliate management and sales team.
• Negotiate payment terms and manage contracts.
• Deliver proactive account management.
• Deliver proactive account management by providing business solutions to clients and offering methods of increasing revenue
• Assist affiliate management team with traffic optimization
• Set up, maintain, and assist in the production of advertiser campaigns
• Manage numerous clients via email, IM, and phone interactions on a daily basis
• Deal with issues that may arise with a sense of urgency
• Knowledge of all facets of the network, including product, campaigns, pricing, performance stats, and competitive landscape
• Make use of available reports and statistics in order to make strategic and business decisions
• Monitor compliance and traffic sources on active client campaigns
• Ensure accuracy of daily advertiser reporting and reconciling month-end revenue
• Track and record client data, business metrics, pipeline opportunities, ongoing communication and changes in CRM system
• Maintain, retain, and build relationships with existing clients
• Identify and launch new campaigns with existing clients
• Monitor and service existing accounts through proactive calls and follow up
• Research competition, competitive issues, products, and industry trends
• Occasional travel to industry conferences

Skills

Client relationship building

Negotiation skills

Analytical skills

Microsoft Excel

Attention to detail

Organizational skills

CRM navigation

Education

Bachelor's Degree in Marketing, Advertising, or Business

Tools

Hitpath

Salesforce

Microsoft Excel

Microsoft Outlook

Job description

Overview

Los Angeles Company seeks a self-motivated Account Manager with an entrepreneurial spirit to join its growing team. The Account Manager will be responsible for targeting prospective new clients as well as working with existing clients to help them grow their online marketing efforts. He/she is responsible for overseeing his/her client accounts from initial enrollment, as well as consulting throughout the relationship. He/she should excel at relationship building, negotiating, and analyzing marketing campaigns.

Responsibilities

• Support affiliate management and sales team as needed
• Negotiate payment terms, CPA pricing, and any billing discrepancies
• Create and manage client contracts and legal documents related to advertisers as needed
• Deliver proactive account management by providing business solutions to clients and offering methods of increasing revenue
• Assist affiliate management team with traffic optimization
• Set up, maintain, and assist in the production of advertiser campaigns
• Manage numerous clients via email, IM, and phone interactions on a daily basis
• Deal with issues that may arise with a sense of urgency
• Knowledge of all facets of the network, including product, campaigns, pricing, performance stats, and competitive landscape
• Make use of available reports and statistics in order to make strategic and business decisions
• Monitor compliance and traffic sources on active client campaigns
• Ensure accuracy of daily advertiser reporting and reconciling month-end revenue
• Track and record client data, business metrics, pipeline opportunities, ongoing communication and changes in CRM system
• Maintain, retain, and build relationships with existing clients
• Identify and launch new campaigns with existing clients
• Monitor and service existing accounts through proactive calls and follow up
• Research competition, competitive issues, products, and industry trends
• Occasional travel to industry conferences

Qualifications

• Bachelor’s Degree (Marketing, Advertising, or Business preferred but not required)
• At least 1 year experience in a support, sales or marketing field, preferably in online space
• Experienced use of Microsoft Excel & Outlook, and confident navigating all aspects of the internet
• Confident demeanor and high comfort level interacting with all personality types
• Be able to demonstrate effective communication and negotiation skills
• Detail-oriented and highly organized with ability to handle multiple tasks simultaneously and meet deadlines
• Strong analytical skills; desire to learn and ability to adapt to change
• Proficiency working within Hitpath and Salesforce a plus

Compensation: This role provides a salary commensurate with experience and a commission plan on managed accounts with opportunity for growth.

Additional Information

Interested candidates should send cover letter and resume to [e-mail] or apply directly online. Please, only candidates with relevant experience need apply.