Account Manager

Trend, Inc.; Vancouver (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

401k matching

Catered lunch

Coffee & snacks

Paid parking

Competitive pay

Job summary

Trend, Inc. is seeking an Account Manager to be the main point of contact for buyers, ensuring accounts run smoothly and perform well.

You’ll handle day-to-day communication, deliver performance reports, and provide data-driven recommendations on bids, pricing, and optimizations while supporting onboarding and campaign launches. If you enjoy problem-solving, working with data, and building strong client relationships, this role offers a real opportunity to impact campaigns and revenue.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience).
• 2+ years of account management, client services, or digital marketing experience.
• Strong communication and data-interpretation skills to translate metrics into actionable insights.

Responsibilities

• Serve as the main operational contact — answering questions, fulfilling requests, and making sure accounts are active and performing.
• Pull regular performance reports for buyers — lead volume, call data, click performance, conversion rates, and other account metrics; translate data into updates.
• Provide bid guidance and pricing recommendations based on performance data; communicate ad changes and optimization opportunities.
• Assist in onboarding and campaign launches — coordinating with internal teams for a smooth live setup.
• Proactively identify opportunities to expand revenue and deepen client relationships; own follow-through until resolved.

Skills

Communication skills

Analytical mindset

Cross-functional collaboration

Time management

Attention to detail

Problem-solving

Lead generation

Reporting tools

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Tools

Excel

Google Sheets

Dashboards

Job description

About This Job As an Account Manager, you act as the main point of contact for buyers, ensuring accounts run smoothly and perform well. You handle day-to-day communication, deliver performance reports, and provide data-driven recommendations on bids, pricing, and optimizations while supporting onboarding and campaign launches.

About This Job As an Account Manager, you act as the main point of contact for buyers, ensuring accounts run smoothly and perform well. You handle day-to-day communication, deliver performance reports, and provide data-driven recommendations on bids, pricing, and optimizations while supporting onboarding and campaign launches. If you’re someone who enjoys problem-solving, working with data, and building strong client relationships, this role offers the opportunity to make a real impact.

Account Manager Responsibilities

• Serves as the primary operational contact — answering questions, fulfilling requests, and making sure accounts are active and performing.
• Pulls together regular performance reports for buyers — lead volume, call data, click performance, conversion rates, and any other metrics relevant to the account. Translates data into clear, actionable updates.
• Works with buyers to provide bid guidance and pricing recommendations based on performance data. Communicates ad creative changes, payout adjustments, and optimization opportunities in a timely manner.
• Assists in getting new buyers set up and integrated — coordinating with the Client Operations Manager to ensure a smooth launch from signed contract to live traffic.
• When a buyer flags a problem — a lead quality concern, a billing discrepancy, a technical issue — this person is the first line of response. Owns the follow-through until it’s resolved.
• Keeps consistent communication with assigned accounts — regular check-ins, proactive updates, and making sure buyers feel supported and valued even when nothing is wrong.
• Spots opportunities within existing accounts to expand revenue, introduce new products, or deepen the partnership.

Required Knowledge & Skills

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 2+ years of experience in account management, client services, or digital marketing.
• Strong communication skills, with the ability to manage client relationships and clearly explain performance data.
• Analytical mindset with experience interpreting metrics such as lead volume, conversion rates, and campaign performance.
• Ability to translate data into actionable insights and optimization strategies.
• Understanding of digital marketing, lead generation, or performance-based advertising models.
• Experience with reporting tools, spreadsheets, or dashboards (e.g., Excel, Google Sheets).
• Problem-solving skills with the ability to quickly identify issues and drive resolutions.
• Strong organizational and time management skills, with the ability to manage multiple accounts simultaneously.
• Attention to detail when handling account updates, pricing changes, and performance tracking.
• Ability to collaborate cross-functionally with internal teams.
• Proactive mindset with a focus on account growth, optimization, and client success.

Our company offers great benefits: full healthcare package (medical, dental, vision, life), 401k with a company match, catered lunch, coffee, tea and snacks, paid parking, competitive pay, and much more! Anyone who joins our team will have great potential for career and personal growth.