Digital Account Strategist

3 Little Birds Interactive; Costa Mesa (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

3 Little Birds Interactive, based in Costa Mesa, CA, is seeking a talented Account Strategist to manage relationships with advertising clients. You will work closely with the business development team to onboard clients and ensure smooth campaign execution while providing exceptional client support.

The ideal candidate will have 3-5 years of digital advertising experience, strong communication skills, and a proven ability to strategize effective campaigns. Join us to help maximize client success and contribute to our team's growth.

Qualifications

• 3-5 years of experience in digital/mobile advertiser management.
• Previous customer service-oriented role is a plus.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks.

Responsibilities

• Strategize winning direct-response campaign ideas.
• Manage internal approvals and contract review.
• Communicate ad specifications to advertisers.
• Interact with finance department regarding billing.

Skills

Strong work ethic

Excellent customer service

Interpersonal skills

Communication skills

Organization skills

Problem-solving skills

Education

Bachelor's degree from a top tier university

Tools

SalesForce

Google Docs

Excel

Dropbox

Join.me

Uber Conference

Skype

Job description

Overview

COMPANY is seeking a talented Account Strategist with digital experience who will oversee and manage relationships with our advertising customers. In this position, you will work collaboratively with our business development team to onboard new clients and ensure seamless campaign execution while providing a high-level of client service & support to your assigned customers.

The right individual will be a key contributor within the team and will report on all aspects of the clients’ business to executive members of the organization. This position involves sales and client negotiation/support, liaising with internal and external teams, providing advertising creative deadlines, technical specifications, reporting and tracking fulfillment on behalf of the customer.

Responsibilities

• Strategize with and on behalf of the client to come up with winning direct-response campaign ideas across web/mobile based on the client needs and target KPI’s
• Capable of communicating with CEO’s and other high-level executives on the client-side
• Utilize CRM (Salesforce.com) to update client profiles and ensure accurate information
• Manage internal approvals and insertion order contract review
• Communicate creative ad specifications and creative lead times to Advertisers
• Partner with internal teams to ensure online advertising campaigns are implemented in an accurate and timely manner
• Review campaign performance periodically and provide any recommendations on behalf of client to campaign managers for optimization purposes
• Effectively comprehend and discuss any necessary campaign reporting with direct supervisor and customer
• Interact with finance department in regards to billing requests/issues
• Provide sales administrative/account related support
• Responsible for creating, optimizing and maintaining internal processes and controls relating to client success
• Prepare sales proposals to up-sell/cross-sell clients whenever necessary
• Thorough understanding of strategic goals of the company and the flexible thinking necessary to adjust quickly when needed in order to support them

Key Measures of Success

• Growth in Revenue and Profitability of accounts.
• Time to live, from contract signature
• Accuracy and timeliness of reporting
• Ensuring client KPI’s and expectations are continuously monitored and met
• Customer retention

Tools

• SalesForce for logging all information about accounts
• Google Docs, Excel, and Dropbox
• Join.me, Uber Conference, Skype

Qualifications

• 3-5 years of experience in digital/mobile advertiser management
• BA or BS from a top tier university; Bachelor’s degree required
• Previous customer service-oriented role a plus
• Strong work ethic; desire to work in an entrepreneurial environment
• Existing knowledge of Salesforce is preferred
• Understand the marketplace, the competitive environment, our products/services and their impact on the customers business
• Ability to interpret pricing and contract proposals
• Constructive, positive outlook and persistence in the face of obstacles
• Excellent Customer Service, interpersonal, and communication skills
• Good organizational and time management skills
• Strong written and verbal communication skills
• Ability to manage multiple tasks
• Quickly assess problem situations and prioritize deployment of solutions

Additional Information

Interested candidates should apply on our website.