Account Manager

Online Partners Ltd.; Orlando (FL); Remote; USD 34,000 - 62,000; Part time

Benefits offered by this job

Remote-first

PTO & holidays

Health/dental/vision stipend

Home office stipend

Dev & cert support

Leadership exposure

Growth opportunities

Job summary

Online Partners Ltd. is seeking an Account Manager to own day-to-day client relationships across performance marketing programs, coordinating internal execution and ensuring clear communication.

You will help clients achieve campaign goals, run status calls, monitor pacing and provide reports, while collaborating with sales and operations to support renewals and growth in a remote, US-based role. This position offers a remote-first setup with flexible ET-aligned hours, focused on delivering

Qualifications

• 3+ years in account management, client success, or client services within digital marketing, performance advertising, affiliate marketing, adtech, or an agency environment.
• Strong understanding of campaign performance metrics, reporting cadence, and optimization workflows across lead generation or eCommerce programs.
• Ability to manage multiple client relationships at once while maintaining organized follow-up, accurate notes, and clear priorities.
• Experience leading client calls, business reviews, and status updates with professionalism and strong attention to detail.
• Comfort translating campaign results, pacing updates, and operational constraints into clear client-facing communication.
• Working knowledge of CRM and account management tooling such as HubSpot, Salesforce, Asana, ClickUp, or similar platforms.
• Strong written communication skills for recaps, action plans, reporting summaries, and escalation management.
• Ability to collaborate cross-functionally with sales, operations, tracking, and delivery teams in a remote environment.
• Nice to have: experience in partner marketing, publisher relationships, media buying support, or performance-based pricing models such as CPA/CPL/CPS

Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients and maintain strong, responsive working relationships
• Run recurring status calls, document action items, and ensure consistent follow-through on deliverables, timelines, and open issues
• Monitor campaign pacing and performance trends in partnership with internal teams and communicate updates, risks, and opportunities clearly to clients
• Coordinate onboarding for new accounts, including expectations setting, timelines, reporting structure, and operational handoff
• Prepare client-facing reports and business reviews that summarize performance, insights, next steps, and areas for improvement
• Partner closely with internal sales and operations teams to support renewals, upsell opportunities, and long-term account growth
• Escalate delivery, tracking, or communication issues quickly and help drive timely resolution across stakeholders
• Maintain clean CRM/account records, meeting notes, renewal visibility, and account health indicators
• Identify patterns in client feedback and recommend process improvements that strengthen retention and service quality

Skills

Account management

Client success

Digital marketing

Communication

CRM tooling

Tools

HubSpot

Salesforce

Asana

ClickUp

Job description

We are looking for an Account Manager to own day-to-day client relationships across performance marketing programs. You will help clients achieve campaign goals, coordinate internal execution, and maintain a high standard of communication, accountability, and retention.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients and maintain strong, responsive working relationships
• Run recurring status calls, document action items, and ensure consistent follow-through on deliverables, timelines, and open issues
• Monitor campaign pacing and performance trends in partnership with internal teams and communicate updates, risks, and opportunities clearly to clients
• Coordinate onboarding for new accounts, including expectations setting, timelines, reporting structure, and operational handoff
• Prepare client-facing reports and business reviews that summarize performance, insights, next steps, and areas for improvement
• Partner closely with internal sales and operations teams to support renewals, upsell opportunities, and long-term account growth
• Escalate delivery, tracking, or communication issues quickly and help drive timely resolution across stakeholders
• Maintain clean CRM/account records, meeting notes, renewal visibility, and account health indicators
• Identify patterns in client feedback and recommend process improvements that strengthen retention and service quality

Requirements

• 3+ years of experience in account management, client success, or client services within digital marketing, performance advertising, affiliate marketing, adtech, or an agency environment
• Strong understanding of campaign performance metrics, reporting cadence, and optimization workflows across lead generation or eCommerce programs
• Ability to manage multiple client relationships at once while maintaining organized follow-up, accurate notes, and clear priorities
• Experience leading client calls, business reviews, and status updates with professionalism and strong attention to detail
• Comfort translating campaign results, pacing updates, and operational constraints into clear client-facing communication
• Working knowledge of CRM and account management tooling such as HubSpot, Salesforce, Asana, ClickUp, or similar platforms
• Strong written communication skills for recaps, action plans, reporting summaries, and escalation management
• Ability to collaborate cross-functionally with sales, operations, tracking, and delivery teams in a remote environment
• Nice to have: experience in partner marketing, publisher relationships, media buying support, or performance-based pricing models such as CPA/CPL/CPS

Benefits

• Competitive part-time compensation based on U.S. remote market rates
• Remote-first role with flexible scheduling aligned primarily to ET business hours
• Paid time off and paid company holidays prorated for part-time status
• Health, dental, and vision stipend (or reimbursement allowance) depending on engagement structure and hours
• Home office and connectivity stipend
• Professional development support for training, certifications, and relevant industry events
• Direct exposure to leadership and meaningful ownership over client outcomes
• Opportunity to grow into expanded scope or full-time responsibilities as business needs evolve