Account Manager

3 Little Birds Interactive; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A premium content publisher based in San Diego is seeking an Account Manager to serve as the primary business contact for clients, ensuring their satisfaction and the efficient implementation of new campaigns. The ideal candidate will possess at least 3 years of experience in account management, with strong communication skills and a detail-oriented approach. Responsibilities include managing client communications, ensuring deliverables meet quality standards, and fostering relationships to encourage repeat business. This position requires initiative and the ability to work under pressure.

Qualifications

• Minimum 3 years of Account/project management experience.
• High level of initiative and works well in a team environment.
• Handles stressful situations and deadline pressures well.

Responsibilities

• Responsible for all client communications and conflict resolution.
• Reviews all major deliverables to ensure quality standards.
• Ensures that client issues are dealt with efficiently.
• Works closely with the project team to maintain knowledge of project status.
• Communicates the client's goals to the team.
• Provides regular communication between client and team.
• Reports to the VP of Sales with account activity updates.

Skills

Account Management skills

Detail oriented

Online marketing knowledge

Technical competence

Excellent communication skills

Job description

Company is a premium content publisher headquartered in San Diego with offices in New York City and Los Angeles. We specialize in unique online advertising programs across web, social, mobile, and email; with a strong focus on pay-per-performance campaigns.

Job Description

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction and managing the set up and implementation of new client campaigns. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.

Responsibilities

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the internal resources of any problems that may arise.
• Approves Change Orders and invoices, and is supports payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Communicates the client’s goals and represents the client’s interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Reports to the VP of Sales providing regular input on all account activity, including status and reports on a weekly basis.

Qualifications

• Proven Account Management skills required in order to create, maintain and enhance customer relationships.
• Minimum 3 years of Account/project management experience.
• Extremely detail oriented.
• Knowledge of online marketing (link out, host and post, co-reg, etc.) desired.
• Technical competence (understand software, hardware, etc).
• High level of initiative and work well in a team environment.
• Excellent written and oral communication skills.
• Handles stressful situations and deadline pressures well.

Additional Information

Interested candidates should send cover letter and resume to [e-mail] or apply directly online. Please, only candidates with relevant experience need apply.