Digital Account Manager

3 Little Birds Interactive; Costa Mesa (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

3 Little Birds Interactive in Costa Mesa, California is seeking a talented Account Manager to manage relationships with advertising customers. You will work collaboratively with the business development team to onboard new clients and ensure smooth campaign execution.

The ideal candidate has 3-5 years of digital/mobile advertiser management experience and a BA or BS degree. The position requires excellent communication skills and the ability to manage multiple tasks efficiently.

Join us to leverage technology and drive results for our customers!

Qualifications

• 3-5 years of experience in digital/mobile advertiser management.
• Previous customer service-oriented role is a plus.
• Strong work ethic and desire to work in an entrepreneurial environment.
• Existing knowledge of Salesforce is preferred.
• Ability to manage multiple tasks effectively.

Responsibilities

• Oversee and manage relationships with advertising customers.
• Collaborate with business development to onboard new clients.
• Provide high-level client service and support.
• Prepare sales proposals to upsell or cross-sell clients.

Skills

Digital advertising management

Client communication

Salesforce proficiency

Customer service

Organizational skills

Time management

Problem solving

Interpersonal skills

Written communication

Verbal communication

Education

BA or BS from a top-tier university

Tools

Salesforce

Google Docs

Excel

Dropbox

Join.me

Uber Conference

Skype

Job description

4th fastest growing media company in the USA.

Job Description

http://www.3littlebirdsinteractive.com/jobs/account-manager-2/

About the company: We’re a digital media agency that aligns with the success of our customers. Our mission is to leverage data and utilize the best of breed technology to intelligently drive results.

About the Job: Company is seeking a talented Account Manager with digital experience who will oversee and manage relationships with our advertising customers. You will work collaboratively with our business development team to onboard new clients and ensure seamless campaign execution while providing a high-level of client service & support to your assigned customers.

The right individual will be a key contributor within the team and will report on all aspects of the clients’ business to executive members of the organization. This position involves sales and client negotiation/support, liaising with internal and external teams, providing advertising creative deadlines, technical specifications, reporting and tracking fulfillment on behalf of the customer.

A few of the key responsibilities will be:

• Strategize with and on behalf of the client to come up with winning direct-response campaign ideas across web/mobile based on the client needs and target KPIs
• Capable of communicating with CEOs and other high-level executives on the client-side
• Utilize Salesforce to update client profiles and ensure accurate information
• Manage internal approvals and insertion order contract review
• Communicate creative ad specifications and creative lead times to Advertisers
• Partner with internal teams to ensure online advertising campaigns are implemented in an accurate and timely manner
• Review campaign performance periodically and provide any recommendations on behalf of client to campaign managers for optimization purposes
• Effectively comprehend and discuss any necessary campaign reporting with direct supervisor and customer
• Interact with finance department in regards to billing requests/issues
• Provide sales administrative/account related support
• Responsible for creating, optimizing and maintaining internal processes and controls relating to client success
• Prepare sales proposals to upsell/cross-sell clients whenever necessary
• Thorough understanding of strategic goals of the company and the flexible thinking necessary to adjust quickly when needed in order to support them

Key measures of success:

• Growth in Revenue and Profitability of accounts.
• Time to live, from contract signature
• Accuracy and timeliness of reporting
• Ensuring client KPIs and expectations are continuously monitored and met
• Customer retention

Tools we utilize:

• Salesforce for logging all information about accounts
• Google Docs, Excel, and Dropbox
• Join.me, Uber Conference, Skype

Qualifications

• 3-5 years of experience in digital/mobile advertiser management
• BA or BS from a top tier university; Bachelor’s degree required
• Previous customer service-oriented role a plus
• Strong work ethic; desire to work in an entrepreneurial environment
• Existing knowledge of Salesforce is preferred
• Understand the marketplace, the competitive environment, and company’s products/services
• Ability to interpret pricing and contract proposals
• Constructive, positive outlook and persistence in the face of obstacles
• Excellent Customer Service, interpersonal, and communication skills
• Good organizational and time management skills
• Strong written and verbal communication skills
• Ability to manage multiple tasks
• Quickly assess problem situations and prioritize deployment of solutions

Additional Information

Interested candidates should send cover letter and resume to [emailprotected] or apply directly online. Please, only candidates with relevant experience need apply.

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