Account Manager

Hometask AI; Orange (CT); Remote; USD 50,000 - 80,000; Full time

Job summary

An innovative firm is looking for a dedicated Account Manager to join their remote team. This role is essential for overseeing customer accounts and ensuring satisfaction through effective communication and problem-solving. You will manage client relationships, coordinate with internal teams, and identify upselling opportunities. If you are passionate about client success and have experience with AWS solutions, this is the perfect opportunity to make a significant impact in a forward-thinking company. Join a dynamic team where your contributions will drive success and foster lasting client relationships.

Qualifications

• Experience in account management and customer service.
• Proven experience selling AWS microservice solutions.

Responsibilities

• Oversee customer accounts and manage client relationships.
• Handle client queries and coordinate with internal teams.

Skills

Client relationship management

Communication skills

Problem-solving skills

Time-management skills

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

AWS Connect Contact Centers

CRM software

Account management tools

AWS Cloud solutions

Job description

Job Description: Account Manager (Remote, Orange, CT)

Hometask AI is seeking a full-time remote Account Manager based in Orange, CT. The role involves overseeing customer accounts, managing client relationships, and ensuring customer satisfaction. Daily responsibilities include handling client queries, coordinating with internal teams to deliver solutions, monitoring account performance, identifying upselling opportunities, and maintaining detailed records of client interactions and transactions.

Qualifications

• Experience with AWS Connect Contact Centers and AWS Solution Services
• Proven experience selling AWS microservice solutions
• Strong client relationship management and communication skills
• Experience in account management and customer service
• Ability to collaborate with internal teams and manage multiple projects
• Problem-solving skills and effective customer complaint handling
• Proficiency with CRM software and account management tools
• Excellent organizational and time-management skills
• Bachelor's degree in Business, Marketing, or related field (preferred)
• Experience with AWS Cloud solutions

Seniority Level

Entry level

Employment Type

Full-time