Mid-Market Account Manager (AM)

Popl Co; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Mid-Market Account Manager at a leading SaaS company specializing in digital business cards. In this pivotal role, you will ensure customer retention and drive revenue growth by identifying expansion opportunities and fostering relationships with key accounts. Collaborate with cross-functional teams to enhance the customer experience and leverage your analytical skills to monitor engagement metrics. This fully remote position offers a competitive salary, meaningful equity, and a vibrant culture focused on continuous learning and team collaboration.

Benefits

Fully remote

Competitive salary

Meaningful equity

Full insurance & benefits

401K for all employees

Unlimited PTO

$250 / month wellness credit

Energetic culture

Constant daily learning

High influence on exciting projects

Qualifications

• 3-5 years of experience in account management within a B2B SaaS company.
• Proven track record of driving renewals and upsell revenue.

Responsibilities

• Own and drive Net Revenue Retention (NRR) for customer accounts.
• Manage renewals and proactively engage with customers.

Skills

Account Management

Customer Retention

Negotiation Skills

Communication Skills

Data Analysis

Relationship Management

Project Management

Adaptability

Tools

Salesforce

Stripe

Job description

Welcome:

Hi there, we are seeking a dynamic and experienced Mid-Market Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams!

In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.

Your Responsibilities:

• Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
• Manage renewals: Proactively engage with customers to secure timely contract renewals.
• Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
• Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
• Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
• Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
• Negotiate contracts: Ensure favorable terms while maintaining strong relationships.

Key Qualifications:

• 3-5 years of experience in account management within a B2B SaaS company.
• Proven track record of driving renewals and upsell revenue
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze customer data to identify risks and opportunities.
• Experience working with Salesforce and Stripe
• Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Nice to Haves:

• Industry Knowledge: Experience in the lead capture, digital business card, or related tech industry.
• Networking Skills: Established network of mid-market contacts and decision-makers.
• Analytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance.
• Continuous Learning: At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount.
• Team Player: Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We’d like to have you join us!

About Popl:

Popl is the #1 lead capture and digital business card platform. Our SaaS products help 2M+ professionals around the world collect leads and share business info.

Our mission is to connect companies with their future customers.
**Learn more about us here: **https://popl.co

Benefits and Perks:

• Fully remote
• Competitive salary
• Meaningful equity
• Full insurance & benefits + 401K for all employees
• Unlimited PTO
• $250 / month wellness credit
• Energetic culture and happy team
• Constant daily learning
• High influence on exciting projects