Global Account Manager-Capital Equipment

Neosem Technology Inc; Boise (ID); On-site; USD 52,000 - 76,000; Full time

Job summary

A technology company is seeking a candidate for a client relations role to enhance customer success. The ideal candidate will engage with clients and internal teams to understand concerns and develop effective communication. Responsibilities include managing customer accounts, visiting clients to identify growth opportunities, and fostering strong relationships. Previous account management experience, excellent communication skills, and a willingness to travel are essential. Located in Boise, Idaho.

Qualifications

• Previous account management experience is essential.
• Must be articulate and comfortable in client-facing roles.
• Willingness and ability to travel is required.

Responsibilities

• Work cross-functionally to improve customer success.
• Build relationships with customers to understand their needs.
• Visit customers to identify growth opportunities.
• Manage reporting on customer account health.

Skills

Account management experience

Client relations

Communication skills

Relationship building

Travel willingness

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel