Account Manager (US)

present of AI; New York (NY); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

fonio.ai is seeking an account manager for its commercial team in New York. You will nurture existing business customers, ensuring they derive value from our AI phone assistants, secure renewals, and identify opportunities to expand usage across their organization.

A few years in a customer-facing role, clear communication, and comfort with software tools are essential. You will translate AI concepts into practical benefits for non-technical buyers and coordinate with product and support teams

Competenze

• A few years of experience in a customer-facing role.
• Clear communication skills are essential.
• Comfort with software tools and AI basics.

Mansioni

• Nurture existing business customers and manage renewals.
• Identify opportunities to expand usage within accounts.
• Explain how the AI assistants fit into customers' daily workflows.

Conoscenze

Customer relationship mgmt

Clear communication

Comfort with AI tools

Descrizione del lavoro

An account manager in a commercial team typically looks after existing business customers, helping them get value from the product and renew or expand their use. A strong candidate brings a few years in a customer facing role, clear communication, and comfort with software tools. For a company selling AI phone assistants, that means understanding how businesses use calls, scheduling, and customer requests, and helping clients fit the product into their daily work.

How it fits the AI era

AI is changing account management by handling routine check ins, summarizing account history, and flagging when a customer might need attention. The human part stays in reading a room, building trust, and solving messy problems that do not fit a script. This role sits close to that shift, since the product itself is AI and customers will have questions about how it works in practice.

How it builds AI experience

Working here would build hands on knowledge of AI phone assistants, including how calls are transcribed, how appointments get scheduled, and where the system still needs a person. That experience is useful for anyone moving toward customer success, product, or sales roles in AI companies. It can also be built by learning common AI support tools and practicing how to explain automation clearly to non technical buyers.

Worth showing

• Customer relationship management
• Comfort with AI tools
• Problem solving

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About fonio.ai

Per the company, fonio.ai provides AI phone assistants that answer and make business calls, transcribe conversations, schedule appointments and handle customer requests.