Account Growth & Retention Manager

Aptean; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Aptean is seeking an Account Manager on the Exenta team to support existing customer accounts, maintain relationships, and drive retention and account growth. You will serve as the primary contact, understand customer goals, and coordinate with internal teams to address needs.

The role emphasizes customer-focused problem solving, cross-functional collaboration, and maintaining accurate account plans. Aptean offers a fast-paced, flexible and casual environment with strong career growth

Qualifications

• Strong customer communication and relationship-building skills.
• Ability to coordinate timely responses to customer needs.
• Strong organization, follow-through and cross-functional collaboration skills.

Responsibilities

• Manage existing customer account relationships and serve as a primary point of contact.
• Understand customer goals, business needs and account priorities through regular communication.
• Coordinate with internal teams to address customer questions, issues and service needs.
• Monitor account health and identify opportunities to support retention and account growth.
• Maintain accurate account plans, customer interactions and follow-up actions.

Skills

Customer relationships

Communication skills

Cross-functional collaboration

Organizational skills

Account management

Job description

Aptean is seeking an Account Manager on the Exenta team to support existing customer accounts, maintain relationships, and drive retention and account growth. You will serve as the primary contact, understand customer goals, and coordinate with internal teams to address needs.

The role emphasizes customer-focused problem solving, cross-functional collaboration, and maintaining accurate account plans. Aptean offers a fast-paced, flexible and casual environment with strong career growth