Account Growth Manager (Remote, Richmond)

Blacksmith Agency; Richmond (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

You will work with the strategists and delivery teams to ensure the client hears one clear voice while driving a seven-figure quota across retention and upsells.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agency.
• Track record of keeping clients and selling more work, with measurable numbers.
• Comfort carrying a quota and reporting results clearly.

Responsibilities

• Retention across your book: nurture relationships, renewals, early warning of drift.
• Upsells and expansion: identify next project inside each client and secure it.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear client voice.

Skills

Agency account management

Quota management

Client relationship

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

• Base plus commission, split 50/50.