Remote Agency Account Manager: Drive Retention & Upsells

Blacksmith Agency LLC; Pittsburgh (Allegheny County); À distance; USD 80 000 - 140 000; Plein temps

Avantages offerts par ce poste

Base salary + commission

Résumé du poste

Blacksmith Agency is a remote digital agency focused on paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients, ensuring retention, renewals, and proactive expansion.

You will collaborate with strategists and the delivery team to present a single, clear voice to clients, managing a seven-figure annual quota across retention and upsells while driving growth through additional project opportunities.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising. (Must)
• Track record of keeping clients and selling them more work with measurable numbers.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsabilités

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

Connaissances

Account management

Client relationships

Sales and upsell

Communication

CRM software

Outils

CRM software

Description du poste

Blacksmith Agency is a remote digital agency focused on paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients, ensuring retention, renewals, and proactive expansion.

You will collaborate with strategists and the delivery team to present a single, clear voice to clients, managing a seven-figure annual quota across retention and upsells while driving growth through additional project opportunities.