Account Director — Remote Retention & Upsell Leader

Blacksmith Agency LLC; St. Louis (MO); Remote; USD 90,000 - 150,000; Full time

Job summary

Blacksmith Agency LLC is seeking an Account Director to own a book of recurring clients. You will retain relationships, drive renewals and identify expansion opportunities, while coordinating with strategists and the delivery team to present one clear client voice.

The role is full-time and remote within the USA or Canada, offering base plus commission and a 50/50 split. You will need agency experience and a proven track record of growing client spend.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising is required.
• Proven record of retaining clients and selling more work with measurable results.
• Comfort carrying a quota and meeting or exceeding targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Own retention across your book, managing relationships, renewals and early warning signals.
• Identify and close upsell opportunities within each client account.
• Manage a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a unified client voice.

Skills

Account management

Client relationship

Sales / upselling

Communication

Quota

Tools

CRM software

Job description

Blacksmith Agency LLC is seeking an Account Director to own a book of recurring clients. You will retain relationships, drive renewals and identify expansion opportunities, while coordinating with strategists and the delivery team to present one clear client voice.

The role is full-time and remote within the USA or Canada, offering base plus commission and a 50/50 split. You will need agency experience and a proven track record of growing client spend.