Account Manager

Myridius; Orlando (FL); On-site; USD 80,000 - 140,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to join their commercial team. This role is pivotal in enhancing client relationships and ensuring satisfaction through effective project management and communication. You will be responsible for managing significant accounts, driving renewals, and identifying new revenue opportunities. The ideal candidate will have a strong background in client-facing roles, particularly within consulting or IT services, and possess excellent communication and problem-solving skills. If you are looking to make a significant impact in a collaborative environment, this opportunity is for you.

Qualifications

• 10+ years in client-facing roles, particularly in consulting or IT services.
• Experience managing P&L of $5-$7 million, with strong communication skills.

Responsibilities

• Build trusted relationships with clients and serve as their main contact.
• Drive RFPs and proactively engage in project touch points.

Skills

Client Relationship Management

Communication Skills

Problem-Solving

Project Management

P&L Management

Education

Bachelor’s Degree

MS or MBA Degree

Job description

The Account Manager is part of the commercial team that supports the Client Partner and acts as a business owner for assigned accounts. The Account Manager works with delivery teams to enhance backlog, optimize the resource mix, and navigate scope changes to ensure client expectations are met. The Account Manager is responsible for establishing a positive client experience and will be measured on margin, revenue, renewal win rates, and client satisfaction.

Essential Duties and Responsibilities

1. Build trusted relationships with client stakeholders.
2. Serve as the day-to-day point of contact for client(s).
3. Understand the client environment, issues, and priorities.
4. Deliver new insights and connect experts to the client while respectfully challenging the status quo to drive.
5. Actively engage in critical project touch points, anticipate the need for intervention & escalation, and take action to initiate such communication.
6. Drive RFPs and proactive bids with regards to renewals, extensions, and expansions.
7. Track industry trends relevant to client business and bring forward proactive ideas and solutions.
8. Identify sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships.
9. Perform other miscellaneous finance, contract management, procurement, and vendor management tasks as required.

Required Qualifications

1. Minimum 10+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
2. Experience managing client P&L of around $5-$7 million including reporting and metric assessment.
3. Excellent oral and written communication skills and executive presentation skills.
4. Must be detail oriented and able to manage and maintain all facets of complex assignments.
5. Bachelor’s degree OR equivalent combination of education, training, and experience.

Preferred Qualifications

1. MS or MBA degree.
2. Excellent ability to influence and communicate effectively with business stakeholders up to the C-suite.
3. Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems.
4. Demonstrate the flexibility to work among diverse corporate environments, industries, and technical.

Work Conditions

Occasional travel is required to build executive relationships, engage with clients, and key stakeholders, and attend industry conferences/events.

Seniority level

Director

Employment type

Full-time

Job function

Business Development, Consulting, and Information Technology

Industries

IT Services and IT Consulting