Account Delivery Manager

Lamwork; United States; Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Remote or hybrid flexibility

Professional certification support

Travel reimbursement for client-facing roles

Health benefits including medical, dental, and vision coverage

Job summary

Lamwork is seeking an Account Delivery Manager to manage and enhance client service delivery. This critical role involves overseeing all aspects of account management and ensuring alignment with quality and financial targets.

You will coordinate resources, manage client relationships, and identify opportunities for service expansion. Ideal candidates have over 5 years of experience in service delivery, strong financial management skills, and an aptitude for stakeholder engagement in a matrixed environment.

The position offers a competitive salary with performance bonuses and flexible working options.

Qualifications

• 5+ years of experience in service delivery or account management.
• Proven ability to manage project financials, including P&L.
• Strong stakeholder management skills.
• Experience leading cross-functional teams in matrixed environments.

Responsibilities

• Own end-to-end service delivery across assigned accounts.
• Monitor and analyse service performance metrics.
• Lead client review meetings and produce structured reporting.
• Identify revenue growth opportunities within existing accounts.

Skills

Stakeholder management

Service delivery

Project financial management

Communication skills

Agile methodology

Cross-functional team leadership

Education

Bachelor’s degree in Business Administration, Information Technology, or a related field

Tools

Microsoft Excel

PowerPoint

SharePoint

ITIL/ITSM frameworks

Job description

ACCOUNT DELIVERY MANAGER JOB DESCRIPTION

A curated collection of Account Delivery Manager job descriptions covering managed services, analytics, staffing, and more for recruiters and job seekers.

The Account Delivery Manager is a critical operational role within professional and managed services organizations, responsible for bridging client expectations and internal delivery execution across the full engagement lifecycle. Found across industries including software services, test consultancy, analytics, and field operations, this position ensures that outcomes‑based service contracts are met with measurable quality and commercial discipline. As client retention and margin performance increasingly depend on proactive governance rather than reactive support, organizations rely on this role to sustain and grow their most strategic accounts.

2. Position Summary

As the Account Delivery Manager, this role ensures clients consistently receive services that meet agreed quality, scope, and financial benchmarks while identifying opportunities to expand account value over time. Reporting to senior leadership and operating across program, technical, and commercial teams, the Account Delivery Manager governs delivery across multiple concurrent accounts in a matrixed professional services environment.

3. Why Join Us

Career Impact: Managing complex, multi‑stakeholder service accounts builds the cross‑functional leadership credibility that distinguishes senior delivery professionals in the professional services market.

Business Impact: This person directly determines whether clients renew, expand, or escalate, making their work one of the most measurable contributors to revenue retention and profitability.

Growth Opportunity: Exposure to P&L ownership, pre‑sales processes, and service design positions the right candidate for progression into program leadership or commercial management.

4. Key Responsibilities

• Own end‑to‑end service delivery across assigned accounts, ensuring outcomes meet agreed SLAs, quality standards, and financial targets.
• Monitor and analyse service performance metrics, translating data into actionable improvement recommendations for delivery and operations teams.
• Lead client review meetings, producing structured reporting on KPIs, escalations, and delivery progress for each account.
• Manage project financials, including cost control, margin tracking, and budget adherence throughout the engagement lifecycle.
• Coordinate resource allocation, onboarding, and rotation across delivery teams in conjunction with HR, Finance, and Resource Management.
• Escalate and resolve high‑complexity client issues, acting as the primary internal and external point of contact for delivery concerns.
• Identify revenue growth opportunities within existing accounts, supporting commercial teams with account planning and opportunity development.
• Define and continuously improve delivery processes, ensuring documentation, change governance, and operational procedures remain current and scalable.

5. Required Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in service delivery or account management, with demonstrated ownership of client‑facing delivery outcomes.
• Proven ability to manage project financials, including P&L accountability, cost control, and engagement margin oversight.
• Strong stakeholder management skills, with the ability to influence and communicate effectively at all organizational levels.
• Experience leading cross‑functional teams in matrixed environments, coordinating across technical, commercial, and operational functions.
• Demonstrated ability to manage multiple concurrent accounts or projects under competing deadlines and shifting priorities.
• Solid understanding of service delivery governance frameworks, including SLA management, escalation processes, and performance reporting.
• Excellent written and verbal communication skills, including the ability to present complex delivery data to executive audiences.

6. Preferred Qualifications

• Hands‑on experience managing delivery within Agile, Waterfall, or hybrid software development lifecycle frameworks.
• Exposure to pre‑sales processes, including scoping, proposal development, or consultative client engagement.
• Background in a regulated or compliance‑driven industry such as financial services, defence, or healthcare‑adjacent technology.
• Demonstrated track record of growing account revenue through identification and conversion of upsell or expansion opportunities.
• Core Stack: Microsoft Excel (advanced), PowerPoint, Outlook, SharePoint.
• Project & Service Management: ITIL/ITSM frameworks, PMP/Prince2 methodology, Bullhorn (staffing variant), project planning tools.
• Architecture Patterns: Agile, Waterfall, hybrid SDLC delivery models.
• Data & Reporting: KPI dashboards, QBR reporting tools, database reporting platforms.
• Base Salary Range: $95,000-$135,000 annually, depending on seniority, industry specialization, and account complexity.
• Bonus: Performance‑based bonus of 10-20%, tied to account retention, revenue growth, and delivery KPIs.
• Equity: Stock options or RSUs offered at mid‑to‑senior levels, particularly in SaaS and technology services firms.
• Health Benefits: Medical, dental, and vision coverage; employer contribution rates vary by organization size.
• PTO: 15-20 days annually, plus public holidays and sick leave provisions.
• Common Perks: Remote or hybrid flexibility, professional certification support (PMP, ITIL), and travel reimbursement for client‑facing roles.

Lamwork is committed to building a workforce that reflects the full diversity of the communities we serve. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Candidates requiring workplace accommodations are encouraged to notify us at any point in the hiring process. Offers of employment are contingent upon successful completion of a background check. Applicants must hold current authorization to work in the United States.