Account Customer Service Rep - Automotive

MAHLE GmbH; Murfreesboro (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

MAHLE is seeking an Account Customer Service Rep - Automotive in Murfreesboro, TN to manage communications, follow-ups, and EDI insights, while overseeing the customer portal and scorecard metrics. You will work to understand requirements and root causes, aligning processes with KPIs and ensuring timely responses.

The role requires related experience, proficiency with SAP and Microsoft Office, and strong communication and organizational skills.

Qualifications

• Related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication / inter-personal skills.
• Hightly organized and possess good decision-making and problem-solving skills.

Responsibilities

• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Create and maintain customer material information records andcustomer-specific work instructions.
• Responsible for processing shipments and invoices.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues and process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.

Skills

Communication skills

Organizational skills

Decision making

Problem solving

Tools

SAP

Microsoft Office

Job description

Account Customer Service Rep - Automotive

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution

As a Account Customer Service Rep - Automotive you will be doing the communication, follow ups and looking at EDI to understand the needs of the customer, managing the customer portal, understanding the requirements and KPIS on the scorecard, understanding the internal process and how impacts the scorecard tracking the issues, go back to the root cause.

• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Create and maintain customer material information records andcustomer-specific work instructions.
• Responsible for processing shipments and invoices.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues and process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.

Your Experience & Qualifications

• Related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication / inter-personal skills.
• Highly organized and possess good decision-making and problem-solving skills.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s). MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

Jobs & Career MX |MAHLE #TeamMAHLE is diverse- and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?

[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: General Administration

Department: BU2 Thermal and Fluid Systems

Location: Murfreesboro, TN, US, 37127

Company: MAHLE Filter Syst.(US) MF

Closing date for applications

Don't waste any time, apply while the position is online.

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.