Account Coordinator: Customer Success & Orders

Sportech; Elk River (MN); On-site; USD 32,000 - 35,000; Full time

Job summary

Sportech in Elk River, MN is seeking an Account Coordinator to provide effective customer service and to use in-depth knowledge of our products and programs to communicate with internal teams.

You will monitor orders, inquiries and complaints, collaborate with Engineering, Scheduling, Supply Chain and Manufacturing to ensure on-time delivery and accurate pricing, and support RMAs and credits as needed.

Qualifications

• High School Diploma required.
• Proficient in Excel.
• Ability to manage and prioritize several responsibilities concurrently.
• Active listening and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Strong attention to detail with high accuracy.
• Experience with MRP systems, Epicor preferred.
• Two years in a manufacturing setting preferred.

Responsibilities

• Collaborate with customers to ensure orders meet minimum quantities and delivery dates.
• Review customer purchase orders to verify it meets quoted minimum order quantity, lead time and price.
• Work closely with internal departments (Engineering, Scheduling, Supply Chain, Manufacturing, Shipping, etc.) to ensure on time delivery of customer product.
• Process customer complaints through the system and follow-up to ensure a satisfactory corrective action is communicated back to customer in a timely manner.
• Provide accurate, valid and complete information by using the right methods/tools.
• Invoice, enter, and track customer orders as well as issue credit memos, as needed.
• Process customer compliance documentation.
• Partner with Sales department and the customer to provide forecast to the organization.
• Build and sustain long-term customer partnerships through open and interactive communication and stay in constant contact regarding order status.
• Monitor Accounts Receivable status and work with customers to resolve invoicing discrepancies.
• Expedite orders through the organization using defined process.
• Track PPAP, FA, Tooling and Sample Orders.
• Monitor and maintain customer scorecards.
• Maintain pricing records.
• Support the Quality Department with Return Material Authorizations (RMAs) and process necessary credits.
• Investigate and process warranty claims from a group inbox.
• Cover front desk and backup front desk duties as needed.

Skills

Excel

Prioritization

Active listening

Communication

Attention to detail

BOM understanding

MRP (Epicor)

Education

High School Diploma

Tools

Epicor ERP

Job description

Sportech in Elk River, MN is seeking an Account Coordinator to provide effective customer service and to use in-depth knowledge of our products and programs to communicate with internal teams.

You will monitor orders, inquiries and complaints, collaborate with Engineering, Scheduling, Supply Chain and Manufacturing to ensure on-time delivery and accurate pricing, and support RMAs and credits as needed.