Account Coordinator: Customer Care & Order Orchestration

Sportech, LLC; Elk River (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision plan

Flexible spending accounts: HSA, FSA,,

Short-term and long-term disability

Life insurance, both basic and Vol

401k with up to 4% employer match

Paid holidays and vacation

Volunteer time off

Sportech Learning Academy; tuition/reb

Job summary

Sportech, LLC in Elk River, MN, is seeking an Account Coordinator to provide effective customer service, manage orders, and coordinate with internal departments. You will monitor inquiries and complaints, ensuring timely, accurate information and supporting the Sales team with forecasts.

Responsibilities include processing orders, resolving discrepancies, maintaining pricing records, and assisting with AR and credits.

Qualifications

• High School Diploma required.
• Proficient in Microsoft Excel.
• Strong communication and interpersonal skills.
• Ability to manage multiple responsibilities and priorities.
• Experience with MRP systems and Epicor preferred.
• Two years in a manufacturing setting preferred.

Responsibilities

• Collaborate with customers to ensure orders meet minimum quantities and delivery dates.
• Review customer purchase orders for MOQs lead times and price.
• Coordinate with Engineering, Scheduling, Supply Chain, Manufacturing and Shipping for on-time delivery.
• Process customer complaints and ensure timely corrective actions communicated to the customer.
• Provide accurate information using appropriate tools and methods.
• Invoice, enter, and track orders; issue credits as needed.
• Process customer compliance documentation.
• Partner with Sales to provide forecasts to the organization.
• Maintain pricing records and monitor AR to resolve invoicing discrepancies.
• Support the Quality Department with RMAs and credits; cover front desk duties when needed.

Skills

Excel

Multitasking

Communication

Attention to detail

Problem solving

Active listening

Education

High School Diploma

Tools

Epicor

MRP systems

Job description

Sportech, LLC in Elk River, MN, is seeking an Account Coordinator to provide effective customer service, manage orders, and coordinate with internal departments. You will monitor inquiries and complaints, ensuring timely, accurate information and supporting the Sales team with forecasts.

Responsibilities include processing orders, resolving discrepancies, maintaining pricing records, and assisting with AR and credits.