Account Coordinator

Sportech, LLC; Elk River (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision plan

Flexible spending accounts: HSA, FSA,,

Short-term and long-term disability

Life insurance, both basic and Vol

401k with up to 4% employer match

Paid holidays and vacation

Volunteer time off

Sportech Learning Academy; tuition/reb

Job summary

Sportech, LLC in Elk River, MN, is seeking an Account Coordinator to provide effective customer service, manage orders, and coordinate with internal departments. You will monitor inquiries and complaints, ensuring timely, accurate information and supporting the Sales team with forecasts.

Responsibilities include processing orders, resolving discrepancies, maintaining pricing records, and assisting with AR and credits.

Qualifications

• High School Diploma required.
• Proficient in Microsoft Excel.
• Strong communication and interpersonal skills.
• Ability to manage multiple responsibilities and priorities.
• Experience with MRP systems and Epicor preferred.
• Two years in a manufacturing setting preferred.

Responsibilities

• Collaborate with customers to ensure orders meet minimum quantities and delivery dates.
• Review customer purchase orders for MOQs lead times and price.
• Coordinate with Engineering, Scheduling, Supply Chain, Manufacturing and Shipping for on-time delivery.
• Process customer complaints and ensure timely corrective actions communicated to the customer.
• Provide accurate information using appropriate tools and methods.
• Invoice, enter, and track orders; issue credits as needed.
• Process customer compliance documentation.
• Partner with Sales to provide forecasts to the organization.
• Maintain pricing records and monitor AR to resolve invoicing discrepancies.
• Support the Quality Department with RMAs and credits; cover front desk duties when needed.

Skills

Excel

Multitasking

Communication

Attention to detail

Problem solving

Active listening

Education

High School Diploma

Tools

Epicor

MRP systems

Job description

Description

Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.

Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:

• Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
• Short-term and long-term disability benefits
• Basic life insurance and voluntary life insurance
• Hospital indemnity plans, pet insurance, and legal/identity theft services
• 401k plan with up to a 4% employer match
• Paid company holidays, paid vacation, and paid volunteer time
• Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech

Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech’s reasonable and good-faith estimate for new hire compensation at the time of posting for this position is $23.50 - $25.50 per hour. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).

Job Summary

The Account Coordinator is responsible for providing effective customer service for customers by using in-depth knowledge of company products and programs as well as communicating effectively with employees within several internal departments. This position is responsible for monitoring and providing accurate and timely information regarding orders, inquires and complaints.

Essential Job Functions

• Collaborate with customers to ensure orders meet minimum quantities and delivery dates
• Review customer purchase orders to verify it meets quoted minimum order quantity, lead time and price
• Work closely with internal departments (Engineering, Scheduling, Supply Chain, Manufacturing, Shipping, etc.) to ensure on time delivery of customer product
• Process customer complaints through the system and follow-up to ensure a satisfactory corrective action is communicated back to customer in a timely manner
• Provide accurate, valid and complete information by using the right methods/tools
• Invoice, enter, and track customer orders as well as issue credit memos, as needed
• Process customer compliance documentation
• Partner with Sales department and the customer to provide forecast to the organization
• Build and sustain long-term customer partnerships through open and interactive communication and stay in constant contact regarding order status
• Monitor Accounts Receivable status and work with customers to resolve invoicing discrepancies
• Expedite orders through the organization using defined process
• Track PPAP, FA, Tooling and Sample Orders
• Monitor and maintain customer scorecards
• Maintain pricing records
• Support the Quality Department with Return Material Authorizations (RMAs) and process necessary credits
• Investigate and process warranty claims from a group inbox
• Cover front desk and backup front desk duties as needed

Requirements

• High School Diploma
• Proficient in Excel
• Ability to manage and prioritize several responsibilities concurrently
• Able to actively listen and identify customer concerns with strong ability to solve problems
• Exceptional communication and interpersonal skills
• Strong attention to detail with exceptional accuracy track record
• Basic understanding of Bill of Material and Method of Manufacture preferred
• Experience with MRP systems, Epicor preferred
• Two years in a manufacturing setting preferred