Account Coordinator (Bilingual in Korean)

Cesna-Recruitment; Stow (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation days

401K (Up to 4% Match)

Job summary

Cesna-Recruitment is seeking a detail-oriented sales administrator to support key accounts, manage orders, and prepare invoices and reports. You will coordinate with account teams, maintain customer data, and assist with pricing and RFQ handling in ERP systems.

The role emphasizes strong communication, CRM proficiency, and multitasking in a fast-paced environment. Relevant experience in sales admin and customer service is highly valued.

Qualifications

• Strong communication skills with a problem-solving attitude
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment

Responsibilities

• Prepare, file, and retrieve sales-related documents such as invoices and PO Status
• Manage day-to-day activity and coordination with key accounts including account management, relationship management, order gathering and sales reporting
• Provide customer service and order gathering for assigned key accounts and general support
• Partner with account management teams for administrative support
• Assist in creating reports and sales analysis with account management and support departments
• Maintain up-to-date customer account information and pricing
• Monitor inventory, shipments, and tracking reports; support RFQ handling
• Process invoices and manage customer accounts in ERP systems

Skills

Communication skills

CRM software

Customer service

Attention to detail

Multitasking

Problem-solving

Time management

Independence / teamwork

Tools

MS Office

Job description

[Job Description]

• Prepare, file, and retrieve sales-related documents such as invoices and PO Status
• Manage day-to-day activity and coordination associated with key accounts that include account management, relationship management, order gathering/ coordinating sales completion, sales reporting, and customer communications
• Provides customer service and order gathering and management for assigned key and target accounts and general support
• Partner with account management teams for administrative support
• Works with the account management team and support departments to assist in the creation of reports and sales analysis
• Responsible for customer account information staying updated
• Responsible for inventory stocks and tracking and monitoring inbound and outbound shipments, gathering promotional orders, and tracking and validating necessary tracking reports and delivery process
• Handle internal systems to process, invoice, and manage customer accounts
• Update profiles in ERP systems, communicating changes to customers as needed, and maintain accurate pricing/ price sheets, and promotional pricing ( Handling RFQ)
• Submit pricing information to the customer and input pricing/ SERVEONE information in the ERP system
• Insurance: Medical insurance/ dental/ vision/ life insurance/ disability insurance, etc.
• Paid vacation days
• 401K(Up to 4% Match

[Qualifications]

• Strong communication skills with a problem-solving attitude
• Excellent computer skills ( MS office in particular)
• Organizational and time-management skills
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment
• Ability to work independently as well as in a team environment