Account Coordinator (Bilingual in Korean)

Cesna Recruitment; Stow (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401K match

Job summary

Cesna Recruitment in Stow, OH seeks an organized Account Coordinator to support key accounts, coordinate orders, prepare invoices, and maintain pricing in the ERP system. You will partner with account management, provide customer service, gather orders, generate sales reports, and ensure accurate customer data and timely deliveries.

Proficiency with MS Office and CRM software is required; attention to detail and a proactive attitude are essential.

Qualifications

• Strong communication skills and problem-solving attitude.
• Excellent computer skills with MS Office.
• Organizational and time-management abilities.
• Hands-on experience with CRM software (sales support).
• Motivated, self-directed, customer service oriented.

Responsibilities

• Manage day-to-day activity and coordination for key accounts.
• Prepare, file, and retrieve invoices and PO status.
• Provide customer service and order management for accounts.
• Partner with account management teams for administrative support.
• Create reports and sales analyses with internal teams.
• Maintain accurate customer data, pricing, and promotions in ERP.
• Process RFQs and input SERVEONE information in ERP.

Skills

Communication skills

CRM experience

MS Office

Account management

Time management

Attention to detail

Problem solving

Team player

Tools

CRM software

Job description

[Job Description]

The duties and responsibilities of this position include, but are not limited to:

• Prepare, file, and retrieve sales-related documents such as invoices and PO Status
• Manage day-to-day activity and coordination associated with key accounts that include account management, relationship management, order gathering/ coordinating sales completion, sales reporting, and customer communications
• Provides customer service and order gathering and management for assigned key and target accounts and general support
• Partner with account management teams for administrative support
• Works with the account management team and support departments to assist in the creation of reports and sales analysis
• Responsible for customer account information staying updated
• Responsible for inventory stocks and tracking and monitoring inbound and outbound shipments, gathering promotional orders, and tracking and validating necessary tracking reports and delivery process
• Handle internal systems to process, invoice, and manage customer accounts
• Update profiles in ERP systems, communicating changes to customers as needed, and maintain accurate pricing/ price sheets, and promotional pricing ( Handling RFQ)
• Submit pricing information to the customer and input pricing/ SERVEONE information in the ERP system

[Qualifications]

The following skills and qualifications are required for this position:

• Strong communication skills with a problem-solving attitude
• Excellent computer skills ( MS office in particular)
• Organizational and time-management skills
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment
• Ability to work independently as well as in a team environment
• Insurance: Medical insurance/ dental/ vision/ life insurance/ disability insurance, etc.
• Paid vacation days
• 401K(Up to 4% Match