Accessible Telecom Support Specialist

Communication Service for the Deaf (CSD); Sonora (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Communication Service for the Deaf (CSD) in California supports the DDTP by helping deaf and disabled residents access accessible telecommunication equipment and services. You will educate users, troubleshoot equipment, and maintain accurate service records to support state contracts.

Responsibilities include coordinating with providers, scheduling field visits, and upholding privacy and security protocols while delivering professional customer service and clear documentation.

Qualifications

• Requires high school diploma or equivalent.
• Provides education and training on services to customers.
• Maintains program database logging service records.
• Coordinates with providers to resolve customer complaints.
• Maintains professionalism and confidentiality.
• Adheres to privacy policy and information security protocols.

Responsibilities

• Assist disabled California residents with accessible telecommunication equipment and telecommunication options.
• Educate customers on available services and equipment usage.
• Troubleshoot equipment malfunctions and usage problems.
• Log service records and maintain accurate notes in program files.
• Coordinate with providers and schedule field visits as appropriate.
• Place outbound calls as needed and maintain customer relationships.
• Ensure compliance with all policies and state requirements.

Skills

Communication skills

Multi-tasking

Record-keeping

Time management

Technical troubleshooting

MS Office

Data entry / database knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office

Database management

Job description

Communication Service for the Deaf (CSD) in California supports the DDTP by helping deaf and disabled residents access accessible telecommunication equipment and services. You will educate users, troubleshoot equipment, and maintain accurate service records to support state contracts.

Responsibilities include coordinating with providers, scheduling field visits, and upholding privacy and security protocols while delivering professional customer service and clear documentation.