Field Operations & Accessibility Specialist

Communication Service for the Deaf (CSD); Claremont (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Communication Service for the Deaf (CSD) is seeking a Field Operations Specialist to work with customers requiring specialized telephone equipment and related services across California. The role involves in-home assessments, educating communities about available programs, and providing hands-on support through videophone, text, and on-site visits.

The position collaborates with Customer Advisors to ensure exceptional services under the DDTP program, with outreach across diverse communities and

Formación

• Bachelor’s degree or equivalent professional experience.
• 2 years of professional experience supporting deaf, hard of hearing, deaf-blind, or disabled customers.
• 2 years of professional experience in advocacy, marketing, and/or communications.
• Ability to communicate in various proficiency levels of ASL.
• Ability to speak Cantonese, Mandarin, or Spanish is highly desirable.
• Excellent oral, visual, and written communication skills.
• Background check clearance required before employment.
• Valid Driver's License with a clean driving record and willingness to travel.

Responsabilidades

• Perform in-home assessments and provide equipment-related services.
• Educate the community about programs and services and drive outreach.
• Assist customers via videophone, messaging, text, interpreting apps, and in-person interactions.
• Collaborate with Customer Advisors to deliver statewide DDTP services.
• Provide documentation and reporting per State requirements and follow up as needed.
• Travel to communities and conduct visits up to 50% of the time.

Conocimientos

Customer service

ASL proficiency

Cross-cultural communication

Relationship-building

Multitasking/organization

Problem solving

Adaptability

Educación

Bachelor’s degree in related human service field

Herramientas

CRM systems

Inventory management systems

Descripción del empleo

Communication Service for the Deaf (CSD) is seeking a Field Operations Specialist to work with customers requiring specialized telephone equipment and related services across California. The role involves in-home assessments, educating communities about available programs, and providing hands-on support through videophone, text, and on-site visits.

The position collaborates with Customer Advisors to ensure exceptional services under the DDTP program, with outreach across diverse communities and