Accessibility Tech Support Advisor for Deaf & Disabled

CSD; Sonora (CA); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

CSD in California seeks a Customer Support Specialist to help Deaf and Disabled residents who have difficulty using standard telephones. You will assist clients in selecting accessible telecom equipment, provide education, and troubleshoot equipment issues.

The role involves documenting interactions, coordinating with providers, scheduling field visits, and maintaining accurate records to comply with state contract requirements; outbound calls and privacy policy adherence are part of the job.

Formación

• High School diploma or equivalent is required.
• 1 year of customer service experience preferred.

Responsabilidades

• Assist customers with selecting accessible telecommunication equipment and services.
• Provide education and training on available DDTP options.
• Troubleshoot equipment malfunctions and usage issues.
• Log complete notes and maintain accurate program files.
• Coordinate with providers to resolve complaints and schedule field visits.
• Make outbound calls as needed and ensure policy compliance.
• Maintain confidentiality and privacy as required.

Conocimientos

Customer service

Communication skills

Time management

Multitasking

Confidentiality

Educación

High School diploma or equivalent

Herramientas

MS Office

Descripción del empleo

CSD in California seeks a Customer Support Specialist to help Deaf and Disabled residents who have difficulty using standard telephones. You will assist clients in selecting accessible telecom equipment, provide education, and troubleshoot equipment issues.

The role involves documenting interactions, coordinating with providers, scheduling field visits, and maintaining accurate records to comply with state contract requirements; outbound calls and privacy policy adherence are part of the job.