Accessible Tech Support Specialist

Communication Service for the Deaf, Inc; Sonora (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Communication Service for the Deaf, Inc. supports California residents through the DDTP program by helping users access specialized telecommunication equipment and services.

You will assist with equipment selection, provide education on services, and troubleshoot device issues while logging interactions in the program database and coordinating with field staff and providers. The role emphasizes confidentiality, strong communication, and adherence to state policies.

Qualifications

• 6–12 months of customer service experience required.

Responsibilities

• Assist disabled residents with education and training on available services.
• Troubleshoot equipment malfunctions and usage problems.
• Maintain the program database with service records to comply with requirements.
• Coordinate with providers to resolve customer complaints and schedule field visits.
• Document all customer interactions accurately for state contract compliance.
• Place outbound calls as needed and maintain professionalism with customers and team.

Skills

Customer service

Communication skills

Multitasking

Time management

Problem solving

Education

High School diploma or equivalent

Tools

MS Office

Database management

Job description

Communication Service for the Deaf, Inc. supports California residents through the DDTP program by helping users access specialized telecommunication equipment and services.

You will assist with equipment selection, provide education on services, and troubleshoot device issues while logging interactions in the program database and coordinating with field staff and providers. The role emphasizes confidentiality, strong communication, and adherence to state policies.