Part-Time Accessible Telecom Support Specialist

CSD; Arcata (CA); On-site; USD 27,552 - 34,440; Part time

Job summary

CSD in Arcata, California is looking for a Part-Time Support Coordinator to assist disabled residents with selecting and using specialized telecommunication equipment. This role involves providing training, troubleshooting technical issues, and collaborating with service providers to ensure customer satisfaction.

The ideal candidate should have a high school diploma, experience in customer service, and familiarity with telecommunication access options. Spanish proficiency is highly preferred.

Qualifications

• Minimum of 6 to 12 months of previous customer service experience.
• Bilingual in Spanish is preferred.

Responsibilities

• Assist disabled residents with telecommunication equipment selection.
• Provides troubleshooting and technical support for usage problems.
• Maintain program database logging service records.

Skills

Familiarity with telecommunication access options

Favorable consumer-relations skills

Excellent communication skills

Organizational and time-management skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

CSD in Arcata, California is looking for a Part-Time Support Coordinator to assist disabled residents with selecting and using specialized telecommunication equipment. This role involves providing training, troubleshooting technical issues, and collaborating with service providers to ensure customer satisfaction.

The ideal candidate should have a high school diploma, experience in customer service, and familiarity with telecommunication access options. Spanish proficiency is highly preferred.