Accessible Tech Support Specialist

Deaf, Inc.; Santa Rosa (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Deaf, Inc. is seeking a support coordinator for the Deaf and Disabled Telecommunications Program, located in Santa Rosa, California. This role involves assisting disabled residents with familiarizing themselves with specialized telecommunication equipment and providing technical support. The ideal candidate will have a High School diploma and at least 6 months of customer service experience. Responsibilities include maintaining service records and ensuring compliance with program policies. Excellent communication and organizational skills are essential for success.

Qualifications

• Must have a minimum of a High School diploma or equivalent.
• 6-12 months of previous customer service experience is required.

Responsibilities

• Assist disabled California residents with telecommunication equipment and services.
• Provide troubleshooting and technical support for equipment issues.
• Maintain service records in compliance with reporting requirements.

Skills

Customer service skills

Telecommunication knowledge

Communication skills

Organizational skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Deaf, Inc. is seeking a support coordinator for the Deaf and Disabled Telecommunications Program, located in Santa Rosa, California. This role involves assisting disabled residents with familiarizing themselves with specialized telecommunication equipment and providing technical support. The ideal candidate will have a High School diploma and at least 6 months of customer service experience. Responsibilities include maintaining service records and ensuring compliance with program policies. Excellent communication and organizational skills are essential for success.