Patient Access Specialist II: Registration & Insurance

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to register patients, verify insurance, and collect financial responsibilities. The role requires patient-centered service and ability to work across multiple areas while maintaining compliance and efficiency.

The incumbent will train peers and support departments, ensuring smooth patient flow and accurate data capture in a busy hospital setting. Reliable team player with strong communication is essential.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Excellent listening, interpersonal and communication skills.
• Professional, pleasant telephone etiquette.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong data entry and computer skills, including Microsoft Office.
• HS Diploma or GED required.

Responsibilities

• Collects demographic and insurance information for patient registration.
• Verifies insurance benefits and determines patient financial responsibility.
• Cross-trains across areas and mentors peers.
• Ensures compliance with cash handling and policies.
• Communicates with other departments to resolve patient delays.
• Assists patients to nursing units with directions and mobility.

Skills

Communication skills

Customer service

Empathy

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to register patients, verify insurance, and collect financial responsibilities. The role requires patient-centered service and ability to work across multiple areas while maintaining compliance and efficiency.

The incumbent will train peers and support departments, ensuring smooth patient flow and accurate data capture in a busy hospital setting. Reliable team player with strong communication is essential.