Access Services Rep I - Patient Registration & Insurance

Baylor Scott & White Health; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-dl

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White The Heart Hospital – Grapevine, Texas, welcomes applicants for the Access Services Representative 1 role. You will help register patients, verify insurance, and collect financial responsibilities to support smooth admissions.

As part of a new cardiac care facility opening in Grapevine, the team emphasizes patient-centered service, accurate data capture, and adherence to policies. This role offers immediate benefits eligibility and opportunities to grow with a leading health

Qualifications

• High school diploma or GED equivalent.
• Less than 1 year of experience in a relevant role.
• Strong communication and customer service skills.

Responsibilities

• Gathers and documents patient demographics for registration, insurance verification, and billing.
• Registers patients across multiple locations and departments; supports patient flow.
• Verifies insurance coverage and determines patient liability; explains deposits.
• Escalates service issues to management when needed; supports cash handling per policy.
• Assist patients to nursing units with directions and mobility as needed.

Skills

Communication

Telephone etiquette

Empathy

Customer service

Data entry

MS Office

Education

H.S. Diploma/GED Equivalent

Job description

Baylor Scott & White The Heart Hospital – Grapevine, Texas, welcomes applicants for the Access Services Representative 1 role. You will help register patients, verify insurance, and collect financial responsibilities to support smooth admissions.

As part of a new cardiac care facility opening in Grapevine, the team emphasizes patient-centered service, accurate data capture, and adherence to policies. This role offers immediate benefits eligibility and opportunities to grow with a leading health