Access Services Rep I - PRN

Baylor Scott & White Health; Grapevine (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Immediate eligibility for health and w

401(k) savings plan with dollar-for-dl

Tuition Reimbursement

PTO accrual beginning Day 1

Descripción de la vacante

Baylor Scott & White The Heart Hospital – Grapevine, Texas, welcomes applicants for the Access Services Representative 1 role. You will help register patients, verify insurance, and collect financial responsibilities to support smooth admissions.

As part of a new cardiac care facility opening in Grapevine, the team emphasizes patient-centered service, accurate data capture, and adherence to policies. This role offers immediate benefits eligibility and opportunities to grow with a leading health

Formación

• High school diploma or GED equivalent.
• Less than 1 year of experience in a relevant role.
• Strong communication and customer service skills.

Responsabilidades

• Gathers and documents patient demographics for registration, insurance verification, and billing.
• Registers patients across multiple locations and departments; supports patient flow.
• Verifies insurance coverage and determines patient liability; explains deposits.
• Escalates service issues to management when needed; supports cash handling per policy.
• Assist patients to nursing units with directions and mobility as needed.

Conocimientos

Communication

Telephone etiquette

Empathy

Customer service

Data entry

MS Office

Educación

H.S. Diploma/GED Equivalent

Descripción del empleo

Baylor Scott & White The Heart Hospital – Grapevine, Texas

Be Part Of What’s Next In Cardiovascular Care

An extraordinary opportunity is taking shape in Grapevine, Texas—and we invite you to help build it.

Baylor Scott & White The Heart Hospital - Grapevine is preparing to open its doors in Spring 2027, and we are assembling an elite team of cardiovascular professionals who want more than a job—they want to help define the future of heart care in one of the nation’s fastest‑growing regions.

As a new team member, you’ll play a pivotal role in shaping a new, state‑of‑the‑art heart hospital designed with one purpose in mind: delivering world‑class, patient‑centered cardiovascular care. In anticipation of our opening, select roles will begin as early as Summer 2026, allowing you to complete comprehensive orientation and training at our nationally recognized Baylor Scott & White Heart Hospitals. This immersive experience ensures you are fully prepared, aligned with our culture, and equipped with the highest standards of clinical excellence well before the Frisco campus opens

About Us

Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott and White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

Essential Functions Of The Role

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.
• May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.
• Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.
• Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Appropriately escalates potential service issues to management when necessary.

Key Success Factors

• Requires good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience