Access Services Coord

Baylor Scott & White Health; Temple (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health in Temple, TX is seeking an Access Services Coordinator to support daily operations, lead staff during shifts, enhance training, maintain quality, and manage financial service activities. This role requires strong communication and HIPAA adherence within a busy healthcare environment.

The position emphasizes collaboration with supervisors and managers, process improvement, and reliable data handling.

Qualifications

• Excellent communication with internal and external customers.
• Knowledge of general insurance terminology for governmental and commercial payers.
• Strong problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Ability to maintain patient confidentiality per HIPAA guidelines.

Responsibilities

• Monitor day-to-day team activities against performance standard goals.
• Allocate and manage staff work functions in relation to work volume.
• Deliver feedback to staff on performance and quality standards.
• Initiate recommendations regarding process and efficiency improvements.
• Perform daily financial services activities including pre-registration, point-of-service collections, insurance verification, workflow monitoring, and data collection/review.
• Assist with project development and in-service education related to department functions and computer systems.
• Monitor registration accuracy and quality compliance.
• Attend department seminars and share new information with staff.
• Collaborate as a team member representing Access Services on committees.

Skills

Communication

Insurance terminology

Problem solving

Written communication

Listening

Telephone etiquette

Empathy

Typing

Microsoft Office

Autonomy

HIPAA privacy

Education

Associate's degree or 2 years' work experience above minimum

Tools

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Coordinator helps the Supervisor and Manager with daily activities. This position leads staff during shifts, aids in training, maintains quality, and manages work volumes. It also handles daily financial services activities.

Essential Functions Of The Role

• Monitors the day-to-day activities of the team according to performance standard goals.
• Assists in allocating and managing staff work functions in relation to work volume.
• Delivers feedback to staff on performance and quality standards.
• Initiates recommendations regarding process and efficiency improvements.
• Performs daily financial services activities. This includes pre-registration, point of service collections, insurance verification, workflow monitoring, and data collection and review.
• Assists with project development and implementation.
• Assists with in-service education related to various departmental functions as well as related computer systems.
• Assists in monitoring registration accuracy and quality compliance.
• Attends department related seminars and provides new and updated information to all staff.
• Interacts as a team member representing Access Services. Serves on designated committees and attends meetings as directed.

Key Success Factors

• Ability to maintain effective communication with internal and external customers, via verbal, written and computer skills.
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.
• Excellent problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Requires good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
• Works autonomously and self-starter.
• Ability to maintain patient confidentiality in accordance with HIPAA guidelines.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience