Access Services Pro - Emergency Dept (Weekend Nights)

Baylor Scott & White Health; Pflugerville (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

401(k) match

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 for the Emergency Department. This role collects demographics, verifies insurance, and handles patient financial responsibilities while mentoring peers.

The PT shift is Saturday/Sunday, 6p-6a. The position requires healthcare or customer service experience and strong communication, empathy, and teamwork to improve patient experience and revenue cycle processes.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Strong interpersonal and communication skills.
• High empathy and ability to handle trauma with professional demeanor.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts and revenue cycle improvements.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and determines patient liability per policies.
• Establishes deposits and negotiates payment arrangements as needed.
• May perform cashiering duties following policies.
• Assists patients to nursing units and provides directions or mobility assistance.
• Adheres to compliance for order validation, cash policy, and patient safety.
• Conducts formal training and serves as a resource to others.
• Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Healthcare experience

Customer service

Communication skills

Empathy

Multi-tasking

Telephone etiquette

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 for the Emergency Department. This role collects demographics, verifies insurance, and handles patient financial responsibilities while mentoring peers.

The PT shift is Saturday/Sunday, 6p-6a. The position requires healthcare or customer service experience and strong communication, empathy, and teamwork to improve patient experience and revenue cycle processes.