Access Service Representative – Admitting

Jobtailor; Chula Vista (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in California is seeking a Patient Registration Specialist to ensure accurate patient intake, insurance verification, and regulatory compliance. Your role includes collecting demographics, scheduling, and documenting payments, while coordinating with insurance providers and internal teams to maintain clean claims.

The ideal candidate has 2+ years in a business service setting, strong communication skills, and knowledge of medical terminology, CPT/ICD coding, and Medicare/Medi-Cal

Qualifications

• 2 years experience in a business service setting.
• Must communicate effectively both verbally and in writing.
• Knowledge of Medical Terminology.
• Knowledge of insurances, billing and collections guidelines/criteria.
• Knowledge of Local, State, and Federal regulations governing registration/billing activities including Joint Commission, Title XXII, Medicare and Medi-Cal regulations.
• Knowledge of ICD-10, CPT, and/or RVS coding.
• Knowledge of Medicare Important Message, Medicare Secondary Payor, Tricare Third Party Liability; Auto Accident and Work Comp, Medicare/Outpatient Observation Notice.
• Must join the union within 31 days of hire and remain a member for the duration of the collective bargaining agreement.

Responsibilities

• Coordinate registration functions to ensure clean claims, maximum financial reimbursement, and premier customer service.
• Obtain and process patient demographics, visit information, and financial information.
• Use Patient Secure to accurately identify medical records while adhering to EMTALA regulations.
• Conduct face-to-face interviews with patients and/or designated representatives.
• Identify and deliver regulatory documents and secure patient financial responsibility.
• Request, receive, process, and document patient payments and receipts.
• Complete insurance verification, evaluation, plan selection, eligibility validation, and coordination of benefits.
• Estimate and collect patient out-of-pocket responsibility and communicate coverage issues.
• Screen unfunded or underfunded patients and complete HPE processes when appropriate.
• Provide customer service, service recovery, and support patient satisfaction standards.
• Process patients timely according to quality, time, and productivity standards.
• Handle patient registration, demographic collection, signatures, privacy forms, and regulatory documentation.
• Perform ED unit clerk and Customer Information Center duties when applicable.
• Secure, scan, and document Access Service-related records.

Skills

Effective Communication

Customer Service

Service Recovery

Professional Writing

Tools

Patient Secure

Job description

• Coordinate registration functions to ensure clean claims, maximum financial reimbursement, and premier customer service.
• Obtain and process patient demographics, visit information, and financial information.
• Use Patient Secure to accurately identify medical records while adhering to EMTALA regulations.
• Conduct face-to-face interviews with patients and/or designated representatives.
• Identify and deliver regulatory documents and secure patient financial responsibility.
• Request, receive, process, and document patient payments and receipts.
• Complete insurance verification, evaluation, plan selection, eligibility validation, and coordination of benefits.
• Estimate and collect patient out-of-pocket responsibility and communicate coverage issues.
• Screen unfunded or underfunded patients and complete HPE processes when appropriate.
• Provide customer service, service recovery, and support patient satisfaction standards.
• Process patients timely according to quality, time, and productivity standards.
• Handle patient registration, demographic collection, signatures, privacy forms, and regulatory documentation.
• Perform ED unit clerk and Customer Information Center duties when applicable.
• Secure, scan, and document Access Service-related records.

Requirements

• 2 Years experience in a business service setting.
• Must have experience communicating effectively both verbally and in writing professionally.
• Knowledge of Medical Terminology.
• Knowledge of insurances, billing and collections guidelines/criteria.
• Knowledge of Local, State, and Federal regulations governing registration/billing activities including Joint Commission, Title XXII, Medicare and Medi-Cal regulations.
• Knowledge of ICD-10, CPT, and/or RVS coding.
• Knowledge of Medicare Important Message, Medicare Secondary Payor, Tricare Third Party Liability; Auto Accident and Work Comp, Medicare/Outpatient Observation Notice.
• Must join the union within 31 days of hire and remain a member for the duration of the collective bargaining agreement.

Core Competencies

Demonstrates expertise in patient registration, insurance verification, and compliance with healthcare regulations, ensuring accurate processing of patient information and financial responsibilities. Strong communication skills are essential for effective interaction with patients and adherence to service standards.

Highest-signal resume keywords

• Patient Registration
• Insurance Verification
• Medical Terminology
• ICD-10 Coding
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Claims Processing
• Billing and Collections
• Eligibility Validation
• Financial Reimbursement
• HPE Processes
• CPT Coding
• Medicare Regulations
• Joint Commission Standards
• EMTALA Regulations
• Patient Demographics Collection

Soft Skills

• Effective Communication
• Customer Service
• Service Recovery
• Professional Writing

Industry Keywords

• Local Regulations
• State Regulations
• Federal Regulations
• Medi-Cal Regulations
• Medicare Important Message
• Tricare Third Party Liability
• Auto Accident
• Work Comp
• Medicare/Outpatient Observation Notice
• Title XXII

Tools & Technologies

• Patient Secure